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It took a while to get to the bottom of a technical glitch we were having, but Sadhan was so helpful! He got to the bottom of it, had the tech team fix the issue ASAP, and then followed up with me! Thank you, thank you!
My customers keep getting emails sent from @aftership which terribly confuse them, and of course they don't leave a review.
This company keeps sneakily switch my company email to their own to promote themselves at your expenses.
If I had known they do such thing I would not have used any of their services. I'm moving my whole techstack elsewhere
Hello iSquaredYoga Team,
Thank you for sharing your feedback.
We apologise for the inconvenience caused, and we have identified the root cause of the issue. The issue resulted from a bug, which was identified and fixed after the incident was reported.
Our team has assured that this incident will not impact the review request emails going forward. We appreciate your patience, and feel free to contact us if you face any issues in future.
Regards,
Shafiq Alam
Team AfterShip
Excellent customer service, thanks Jai and Automizely!
Fonctionne parfaitement, j'ai eu des difficultés à importer mes avis de ma précédente application sur Woo Commerce mais depuis, aucun problème. Je recommande !
This app is amazing ! Very useful and easy to use. Customer service is also amazing ! They helped me a lot !
Très bonne application, le support est disponible très rapidement, à l'écoute et a répondu à toutes mes demandes. J'adore que ce soit personnalisable aux couleurs de notre marque, ça se fond bien dans les fiches produits. Et c'est gratuit ! que demander de plus ? Je recommande à 100%
AfterShip Reviews is an absolute must-have for any Shopify store owner looking to boost customer trust and conversions. The app makes it incredibly easy to collect, manage, and display customer reviews with photos. Customer support is top-notch, quick responses and helpful solutions every time. If you're serious about building social proof, AfterShip Reviews is the way to go!
The application itself is decent, but customer service is very inefficient. I had a problem trying to move the review app on the product page. Their coding actually doesn't appear in my template so I can't move it. It's been almost a month. The first people I talked to were not helpful at all, knew nothing other than what is already available in the help pages. Than they transfered me to some other company, who transfered me to yet another company and since then all I get are emails saying they are closing my request because I did not answer the email they sent the day before, email which I never received. This is the 3rd or 4th time they try to close my request in such manner. My problem isn't solved and I don't think it ever will.
I am sorry to know that you are unhappy with the customer service support.
Your feedback has been registered.
I can see your issue regarding moving the review app to the product page was not resolved even though you have contacted us multiple times.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
We will try our best to ensure that you experience the best customer support.
Regards,
Rupam Sarma Tamuli
Team Automizely Reviews
almost 5 years in ecommerce space now and the best reviews that has stuck with me for a long time is this aftership reviews. the upper plans has a gallery of image from customer reviews which I love! the free one looks good too and would use Aftership on future stores time and time again.
My experience was phenomenal with this app. Every time I needed help, the nice agents were here to assist me from start to finish. I communicated with Ayushi agent who stopped at nothing to help answer all of my questions and assisted me with what I need to make my business run as smoothly as possible.