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My customers keep getting emails sent from @aftership which terribly confuse them, and of course they don't leave a review.
This company keeps sneakily switch my company email to their own to promote themselves at your expenses.
If I had known they do such thing I would not have used any of their services. I'm moving my whole techstack elsewhere
Hello iSquaredYoga Team,
Thank you for sharing your feedback.
We apologise for the inconvenience caused, and we have identified the root cause of the issue. The issue resulted from a bug, which was identified and fixed after the incident was reported.
Our team has assured that this incident will not impact the review request emails going forward. We appreciate your patience, and feel free to contact us if you face any issues in future.
Regards,
Shafiq Alam
Team AfterShip
AfterShip Reviews is an absolute must-have for any Shopify store owner looking to boost customer trust and conversions. The app makes it incredibly easy to collect, manage, and display customer reviews with photos. Customer support is top-notch, quick responses and helpful solutions every time. If you're serious about building social proof, AfterShip Reviews is the way to go!
THIS APP IS STILL WITHDRAWING MONEY FROM MY ACCOUNT EVEN THOUGH I DEINSTALLED IT!! THIS HAS TO STOP
Thank you for sharing your feedback.
Please accept our sincere apologies for the experience you’ve had. This is certainly not the experience we aim to provide.
After reviewing your account, we found that the charges were due to an active subscription that remained after you uninstalled the app. Please note that uninstalling the app does not automatically cancel any paid subscriptions, as these are managed separately.
We’ve now canceled the subscription associated with your account to prevent any future charges.
If you have any suggestions or further concerns, we’d be happy to hear them. We always strive to understand our users' needs better so we can meet their expectations and enhance their experience with us.
If you need any further assistance, please feel free to reach out via live chat on your account or email us at support@aftership.com
Best regards,
Team AfterShip
My experience was phenomenal with this app. Every time I needed help, the nice agents were here to assist me from start to finish. I communicated with Ayushi agent who stopped at nothing to help answer all of my questions and assisted me with what I need to make my business run as smoothly as possible.
AfterShip Reviews has the best customer service of any review management app I've tried. Their team is always willing to go above and beyond to make sure their clients are happy. I have been blown away by their level of support.
AfterShip Reviews sets the bar high when it comes to customer service. They're knowledgeable, efficient, and always ready to help with any questions or concerns I have about the app.
Jai was fantastic, very helpful and got my questions answered quickly
The email that customers receive to request an email is so easy and quick it encourages a large number of reviews.
This product has a great look. They are also very fast and nice.
I needed confirmation on my plan type and Jai was able to provide that to me with his excellent service!