Recenzje (852)
Zawęź
-
Według oceny
My customers keep getting emails sent from @aftership which terribly confuse them, and of course they don't leave a review.
This company keeps sneakily switch my company email to their own to promote themselves at your expenses.
If I had known they do such thing I would not have used any of their services. I'm moving my whole techstack elsewhere
Hello iSquaredYoga Team,
Thank you for sharing your feedback.
We apologise for the inconvenience caused, and we have identified the root cause of the issue. The issue resulted from a bug, which was identified and fixed after the incident was reported.
Our team has assured that this incident will not impact the review request emails going forward. We appreciate your patience, and feel free to contact us if you face any issues in future.
Regards,
Shafiq Alam
Team AfterShip
THIS APP IS STILL WITHDRAWING MONEY FROM MY ACCOUNT EVEN THOUGH I DEINSTALLED IT!! THIS HAS TO STOP
Thank you for sharing your feedback.
Please accept our sincere apologies for the experience you’ve had. This is certainly not the experience we aim to provide.
After reviewing your account, we found that the charges were due to an active subscription that remained after you uninstalled the app. Please note that uninstalling the app does not automatically cancel any paid subscriptions, as these are managed separately.
We’ve now canceled the subscription associated with your account to prevent any future charges.
If you have any suggestions or further concerns, we’d be happy to hear them. We always strive to understand our users' needs better so we can meet their expectations and enhance their experience with us.
If you need any further assistance, please feel free to reach out via live chat on your account or email us at support@aftership.com
Best regards,
Team AfterShip
The app has not been working for the past 2 weeks, customer support has been useless. It does not do things other review apps do
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We have investigated the reason and fixed this for you, now reviews widget is visible on your website.
We regret the inconvenience caused to you.
Regards,
Team Aftership
Shady shady shady. So all the 5 star reviews are because they offer to remove the automizely branding if you give them a good review (surely this is against Shopify TOS?). They also start you out on a free trial of the premium plan which masks the complete lack of functionality of the free plan.
You can't collect reviews on the free plan! This is a reviews app that can't collect reviews! The button on your website that says "write a review" disappears after the trial ends. That is absolutely ridiculous. Do not trust the other reviews. Sort by 1 and 2 stars to get the real picture.
Stay away! Not only will they NOT ship out in 1-3 days as claimed but will do absolutely nothing to really look into your claims. If you need a refund, good luck, will not happen. I've had orders in limbo for over a week now and customer service is no help whatsoever. Never had half the issues I had with oberlo with these jokesters. If you value your customers and your time and money use another app.
I am sorry for the inconvenience this has caused you.
Please note that you have posted your review on the incorrect channel. I can see that you are concerned about your orders in Dropshipping app not being shipped out in 1-3 days. Also, you are not getting the expected help from customer service support.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We will try our best to ensure that your experience with us becomes a 5 star one.
We are available 24 X 7. You can also contact us via the live chat option available on your account or email us at:
support+dropshipping@automizely.com
We sincerely regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely Reviews
Absolutely horrible. It sent thousands of emails to every single customer we have ever had over the past six years asking for reviews of products they never even purchased. This was AFTER I had tried deleting the app and had even emailed them asking how to remove the app with no response. They finally got back to me days later with a super involved way to delete the subscription and then organization and then finally the account. They also didn't have a way to send any type of email saying "Sorry!" to the thousands of customers they sent erroneous emails to. This app it a NIGHTMARE!
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Automizely
Probably the worst customer service ever, it took almost a week for them to install a piece of code to show the review stars and still they didnt manage to do it. I remind them everyday they still dont do it.
I asked them to completely remove the code from my theme, they said yes we have removed the code and i uninstalled the app afterwards, still two piece of code was left on my website. I manually removed it.
Do not install this app you will regret it!
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neha Karadi
Team Automizely
After using it a few times, it feels bad. I can’t import reviews. My products are all rated. The customer service has not solved my problem, and I feel they are impatient, so I uninstalled it.
I can see that you are unable to import reviews and the customer service was unable to resolve your problem. I am sorry for the inconvenience this has caused you.
It is our constant endeavor to delight our users and make their experience with the app useful. We will try our best to ensure that your experience with us becomes a 5 star one.
We are available 24 X 7. You can also contact us via the live chat option available on your account or email us at:
support+reviews@automizely.com
We sincerely regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely Reviews
The app wouldn't upload my past reviews even using the correct format required. I even had a customer service person assist me and they couldn't figure it out. The app has the potential to be great, but a key feature wasn't working.
Thank you for your feedback.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Team Automizely Reviews
Extremely bad support, doesn't even speak english i suppose he is using a translation. However the app don't support danish and, doesn't sort by languages, not sure whether they are going to charge you in the future, app leaves code when uninstalled, including - Google Snippets and Review widgets. Make sure you create a duplicate of your current theme before downloading this app. But i recommend that you DO NOT download this app.
I am sorry to know that you are not happy with the customer service support and the app doesn't support Danish and doesn't sort by language. Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely