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Probably the worst customer service ever, it took almost a week for them to install a piece of code to show the review stars and still they didnt manage to do it. I remind them everyday they still dont do it.
I asked them to completely remove the code from my theme, they said yes we have removed the code and i uninstalled the app afterwards, still two piece of code was left on my website. I manually removed it.
Do not install this app you will regret it!
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neha Karadi
Team Automizely
Don't be fooled by their free plan. You're on a free trial for a week or two - and after that, you won't be able to collect any reviews, the "Write a review" button disappears and you'll be only able to display the reviews you've collected on your first 2-week trial.
It's a very "fine print" thing, with the free plan. They offer a free plan, but if the review app cannot collect simple text reviews - then it's useless. Imagine a restaurant would offer a free plan, when you can only look at the food, but cannot eat it. That's the situation here.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
I would like to inform you that recently our pricing plan was updated and the "write a review" feature is available on the Paid plan. Could you please help with the requirements so that we will discuss them over a quick meeting and make sure that we will help you accordingly?
If you need any further assistance, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We are looking forward to your response.
Regards,
Team Automizely
The app wouldn't upload my past reviews even using the correct format required. I even had a customer service person assist me and they couldn't figure it out. The app has the potential to be great, but a key feature wasn't working.
Thank you for your feedback.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Team Automizely Reviews
Product review Cant be Visible To All Custom Landing pages and Some Shopify themes ,
I asked for help and They Refused to Add link to website Saying " You need a Paid Plan " How can someone buy the plan without help of developers and see the theme to himself? All they do is send you links and you try at your own. i can send all screenshots on the conversations.
after saying that i will screenshot the chat and share my honest reviews they asked me to give developer the access , Now im waiting 2 days Becasue my case is not priority as i am still on trial verson.
they Helped people when they launched to get good reviews and now its opposite
i wanted to have rating stars on home page right under the title which option was not available and on neither on product page, but support team was nice and helpful. consider my one star as 5 star just for the support team.
Thank you for your feedback.
It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely Reviews
Didnt remove "Powered by Auutomizely" at bottom of page, even though they claimed they would do it for free.
We extremely apologize for the inconvenience.
We have removed the branding "powered by automizely" for you.
Do let us know if you any queries. You can reach out to us at support+reviews@automizely.com.
Kind regards,
Automizely Team
Al principio bien, la app me gusta pero el soporte no te ayuda y solo te manda a que tu hagas cosas àra despues nada pedirmas mas cosas, lo siento pero no la recomiendo
Thank you for sharing your valuable feedback.
We apologize for the inconvenience caused. We have sent you an email to discuss this further.
Automizely Team
Do not install it if you see that it is free. It totally messed up my store.
This application is not added to the review tab. Comments appear in the footer(LOL).
Customer service is like a robot. Just keeps saying that we will improve it. A complete disgrace.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Extremely bad support, doesn't even speak english i suppose he is using a translation. However the app don't support danish and, doesn't sort by languages, not sure whether they are going to charge you in the future, app leaves code when uninstalled, including - Google Snippets and Review widgets. Make sure you create a duplicate of your current theme before downloading this app. But i recommend that you DO NOT download this app.
I am sorry to know that you are not happy with the customer service support and the app doesn't support Danish and doesn't sort by language. Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
ı have never seen WORST APP BEFORE WORST APP WORST CUSTOMER SERVİCE I UPLOAD THİS STUPİD APP AND I ALREADY DELETE APP AND THE DELETE CODE STİLL ON MY WEBSİTE. I SEND 1000 EMAİL THE APP DEVELOPER AND THEY DONT REPLY OR MAKE ANYTHİNK
Dear customer from Topbrand,
This the product owner of this app Yi. And I am really sorry for your unwell experience with the app!
I really understand the frustration of seeing the widget still showing up after uninstallation. In the early versions of this app, you will need to switch the widget off manually before uninstallation. You can install it back and switch it off and then uninstall. But we have learnt that this is not intuitive to our users and updated the feature: now this will automatically disappear right after uninstallation!
And I particularly apologize for you sending many emails to us and not getting an in-time response. There must be a problem on our side and I want to make sure you have easy channels to reach us for assistance. We are reviewing this issue to improve our customer support quality, and we have opened up live chats right inside the app. You can now chat with us directly with one click on the button at the bottom right corner!
We are sorry to see you leave. We are actively improving this app, both in our customer support quality and product features, you are always welcomed to come back and give it a try. I am really sorry for all the inconvenience caused. Please do not hesitate to talk to us at support+reviews@automizely.com or install the app and live-chat to us directly!