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Perfect customer support! I love it but the app needs lots of improvements like you cant filter by languages, while importing, cant translate, need to do manually one by one with google help as I did, time-consuming, and it hides reviewer names which are very disappointing and the display setting is worst cant change the number of display reviews in one row and cant set how many rows should be seen it's only navigate left to right
We are pleased to know about your experience with our customer service support.
I can see that the app needs a lot of improvement like you can't filter by languages while importing, can't translate, need to do manually one by one with google help, and it hides reviewer names which are very disappointing and you are unable to change the number of display reviews in one row and can't set how many rows should be seen.
I am sorry for the inconvenience this has caused you. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
Regards,
Rupam Sarma Tamuli
Team Automizely
Very helpful & easy to use app. I wish it was more customizable (more font options for pre-made emails & better able to sync with Shopify Themes). I love the way automizely is set up, though. Customer support is always super responsive and helpful. Just got the app so I have a lot to learn!! Will change to 5-stars if it works re: generating more reviews/business.
Thanks for your valuable feedback. I am glad to know that you are happy with the customer service support and also found the app user-friendly and helpful.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com.
Regards,
Rupam
Team Automizely
I have been using Automizely services for my store and their customer service is great. Any time I have a question, they are right there with a answer.
Thank you sooo much for your support all the time!! 🤟
Very helpful customer service.Thanks. Very helpful customer service.Thanks.Very helpful customer service.Thanks.
Thanks for your valuable feedback.
We are pleased to know that we were able to meet your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team Automizely
This APP is great, the function is very powerful, it perfectly solves the problem of our website, it is very easy to operate, if there is any problem, please contact the service team directly, the speed of solving the problem is very fast, thank you
We are pleased to know about your experience with our app and also the customer service support is fast and helpful.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
Regards,
Rupam Sarma Tamuli
Team Automizely
This app has almost everything that I was looking for to automate product reviews for my website including the ability to automatically send out review requests after orders have been fulfilled/delivered. The only thing it doesn't have is the ability to send out emails for orders that took place prior to the app being installed. Tech support responded within seconds when I had questions. Would definitely recommend!
Thanks for your valuable feedback.
We are pleased to know about your experience with our app and support team.
It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. I have noted your suggestions and have forwarded them to our product team.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
Regards,
Neelima Aggarwal
Team Automizely
Do not install it if you see that it is free. It totally messed up my store.
This application is not added to the review tab. Comments appear in the footer(LOL).
Customer service is like a robot. Just keeps saying that we will improve it. A complete disgrace.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Still waiting to see how the app will work once customers start to leave their reviews on my products. The chat feature to get support was quite helpful and understanding of issues I as initially having and helped me work through them.
Thanks for your valuable feedback about the app and its features.
We are glad to know that you liked our app. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Team Automizely
Extremely bad support, doesn't even speak english i suppose he is using a translation. However the app don't support danish and, doesn't sort by languages, not sure whether they are going to charge you in the future, app leaves code when uninstalled, including - Google Snippets and Review widgets. Make sure you create a duplicate of your current theme before downloading this app. But i recommend that you DO NOT download this app.
I am sorry to know that you are not happy with the customer service support and the app doesn't support Danish and doesn't sort by language. Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
Great app, great support. A must have for every store. However, it would be nice if we could edit the request email sent to customers.
Thank you for your review. 🤟 Request email customization is work in progress. This feature is coming soon. Please stay tuned!
Please refer to our product roadmap for updates. Thanks! https://roadmap.automizely.com/automizely-reviews