AfterShip Product Reviews

Thanks for your valuable feedback about our app.

We are glad to know that you liked our application. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available over chat or via email at "support+reviews@automizely.com".

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Team Automizely

Dear customer from Topbrand,

This the product owner of this app Yi. And I am really sorry for your unwell experience with the app!

I really understand the frustration of seeing the widget still showing up after uninstallation. In the early versions of this app, you will need to switch the widget off manually before uninstallation. You can install it back and switch it off and then uninstall. But we have learnt that this is not intuitive to our users and updated the feature: now this will automatically disappear right after uninstallation!

And I particularly apologize for you sending many emails to us and not getting an in-time response. There must be a problem on our side and I want to make sure you have easy channels to reach us for assistance. We are reviewing this issue to improve our customer support quality, and we have opened up live chats right inside the app. You can now chat with us directly with one click on the button at the bottom right corner!

We are sorry to see you leave. We are actively improving this app, both in our customer support quality and product features, you are always welcomed to come back and give it a try. I am really sorry for all the inconvenience caused. Please do not hesitate to talk to us at support+reviews@automizely.com or install the app and live-chat to us directly!

Thanks for your valuable feedback about the support staff.

We are glad to know that you liked our app. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Team Automizely

Hi dear customer from Amazinglypets,

We apologize to you for encountering this issue! In the earlier versions of this app, you would need to switch the widget off manually before uninstallation. We have heard you and we already upgraded the app. Now the reviews will disappear automatically after uninstallation. Also we opened live-support in the app to assist you better. Please feel free to head back and give a try on our new version!

And thank you so much for feedback to us that we can reflect and improve on our side :)

Best,
Yi