Automizely Product Reviews , 3,232 reviews
I would love to put more stars but unfortunately cannot. Despite that my issue was resolved. It has taken days to finally get help and guidance and lots of nerves and stress. It just took too long. Customer service has not dealt with the issue in the best way possible hence why I am only able to give 3 stars. The app is functioning well and I have not had any issues until recently. Apart from that, if you are on a budget. I would recommend this free app but would suggest to move to a different app, with more functions and better customer service (such as vitals) when you are able to afford it.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
We understand your concern and would like to rectify this on priority over a quick call. One of our team members has reached out to you over email. Please share your availability so we can make your experience a 5-star one.
If you need any further assistance, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We are looking forward to your response.
Regards,
Team Automizely
it was difficult to s up, however there was chat support available which made t easier. import process is easy
Thanks for your valuable feedback.
I am sorry for to hear that you faced an issue while setup the app. However we are always here to help you over an email, chat and screenshare meeting.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Ankush Kumar
Team Automizely
This app is super beginner friendly and the customer support is prompt. The only issue is the pricing is extremely expensive and it was an unexpected change. I started on a free plan which gave me access to everything, I took my time setting up how I wanted my store to operate, and then it all got taken away because I simply couldn't afford those features. I use automizely for email marketing and reviews but I will have to find something comparable to meet my business needs. As a small business owner if you have the money this is a great app to use.
Thanks for your valuable feedback.
We are glad to know that you liked our App and support. I am sorry for to hear that you found pricing plans a bit expensive, however I would like to inform you that our Review app is Free as of now.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Ankush Kumar
Team Automizely
All I did was inquire and I was immediately signed up and obligated. Not a very good way to do business.
We are pleased to know about your experience with our app.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
Regards,
Team Automizely
Im new to using this app I've tried others before that charge way more but so far it's easy to manage and the reviews are easy to download and I'm getting the same results as some of the other paid apps I've used!
Thanks for your valuable feedback.
We are glad to know that you liked our App. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Team Automizely
Great app that's free but missing basic features. You should be able to change the color of the "write a review" button. But the most frustrating feature missing is that you can't have a reviews only page. Going to change to LOOX instead.
Thanks for your valuable feedback.
We are glad to know that you liked our App. Thank you for your suggestions. We've forwarded your feedback to team to help to change the color of "Write a review" button. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Team Automizely
Is usefull, and fast, but if you dont have pictures in your reviews shows a big white space in the block widget. I hope they can improve it soon
I am sorry to know that you are unhappy with the fact that if we don't have pictures in reviews, it shows a big white space in the block widget.
Your feedback has been registered.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
We will try our best to ensure that you experience the best customer support.
Regards,
Rupam Sarma Tamuli
Team Automizely Reviews
The application itself is decent, but customer service is very inefficient. I had a problem trying to move the review app on the product page. Their coding actually doesn't appear in my template so I can't move it. It's been almost a month. The first people I talked to were not helpful at all, knew nothing other than what is already available in the help pages. Than they transfered me to some other company, who transfered me to yet another company and since then all I get are emails saying they are closing my request because I did not answer the email they sent the day before, email which I never received. This is the 3rd or 4th time they try to close my request in such manner. My problem isn't solved and I don't think it ever will.
I am sorry to know that you are unhappy with the customer service support.
Your feedback has been registered.
I can see your issue regarding moving the review app to the product page was not resolved even though you have contacted us multiple times.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
We will try our best to ensure that you experience the best customer support.
Regards,
Rupam Sarma Tamuli
Team Automizely Reviews
Muito bom o suporte resolveu todas as minhas dúvidas em minutos! Recomento bastante esse aplicativo!
Thanks for your valuable feedback.
We are glad to know that you liked our App. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Ankush Kumar
Team Automizely
I just downloaded the app and haven't had time to try it out so my review, for now, is 3 stars. Customer service was helpful, however.
Thank you for your valuable feedback about the customer support team.
Your feedback has been registered. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support+reviews@automizely.com
We will try our best to ensure that you experience the best customer support.
Regards,
Rupam Sarma Tamuli
Team Automizely Reviews