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Can you please remove your app from my store? Is it some kind of glue or what?! To delete account you need years!! What do you think? All apps in shopify are removable quickly! Please remove your garbage from my store!
Dear customer,
Our team has reached out to you via email to assist you. We apologize for the bad experience you have had.
Regards,
Automizely Team
Terrible. ive spent a total of 12 hours on this app syncing products, one product would not allow the variants to sync due to an error message saying sales attribute contains prohibited words. which is obviously an error. live chat no help at all. no one can fix the issue. ive also tried deleting the product so I could then try again and upload and sync it and it does not allow you. Waste of time. The app is a nightmare to navigate, and live chat is a waste of time,ive now deleted the app after waiting over 24hrs for a response on live chat
Dear valued customer,
Thanks for your feedback. We apologize for any inconvenience caused by the error message you encountered when trying to sync product variations. Let me explain the reason for this error. TikTok has a product restriction review mechanism, which does not allow filling in specific sales attributes that contain prohibited words. Unfortunately, TikTok does not provide clear guidance on which words are banned, which can lead to confusion and a waste of time. We understand this can be frustrating, especially if you are unaware of TikTok's limitations. It is recommended to contact TikTok's Support Team for further explanation. As AfterShip is TikTok's in-depth partner, we can also assist you in dealing with this issue.
We value your feedback and would like to assure you that we are constantly working to improve our app to provide the best possible user experience. We hope you will consider using our app again, as we have many useful features such as bulk product editing, order synchronization, and inventory sync to help you grow your business.
Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
Regards,
Team AfterShip.
How do I remove the app from my store??? When I click on the app the only message I receive is "accounts.automizely.com refused to connect." :/
It is unfortunate to know that you did not have the best experience using our app and you are also unable to remove it. I am sorry for the inconvenience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Rupam Sarma Tamuli
Team Automizely
please delete your app to my store now. it's impossible that there ins't a way to do this on my own.
We apologize for the bad experience you have had, Our team has reached out to you via email to assist you on the same.
Regards,
Automizely Team
CAN'T REMOVE THE APP AND NO REPLIES FROM SUPPORT THIS IS RIDICULOUS AND IS ON THE TOP HEADER OF MY WEBSITE PROMOTING THEIR PRODUCT.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
ABSOLUTLY HORRIBLE CUSTOMER SERVICE! DOES NOT WORK WITH TIK TOK!. it will sync your orders twice into shopify! and hour and a half on the chat, support doesn't speak English at all. spoke to 3 reps, keep writing copy paste responses, like they are not even reading the messages! I am sure 99% of the good reviews here written by fake stores that do not exists, cause after and hour and a half on the chat repeating yourself 4-5 times, you'' want to smash your computer. we have 50 apps installed on our shopify and this is by far the worst customer support i have ever received from any app!!!!!!!!!!!!!!
I want to express our sincere apologies for any inconvenience caused by the new error message you encountered in our application.
I want to assure you that our team is actively working on resolving this issue promptly. Importantly, I would like to clarify that this error message will not impact the processing of your orders; they are secure, and our team is committed to ensuring the smooth functioning of our application.
Additionally, If you have multiple apps installed, especially those with order sync features, there is a chance of order duplication. To avoid this, we recommend only having our app installed to ensure optimal performance.
Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.
Regards,
Team AfterShip
After installing the app it was not working. I want to delete it and there is no option to do that as it shows as a sales channel and not an app.
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app and you are also unable to delete it.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Rupam Sarma Tamuli
Team Automizely
This app is quite miss leading. They make it seem like they will built an app for your store, but they are adding your store and name to their app. In essence you are advertising their app and others store.
Thanks for sharing your valuable feedback. We understand your concern and have made a note of it. Our product team is going to check the feasibility of the feature suggested by you and if found feasible to be implemented, you will be notified about the same.
Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.
Regards,
Nitish Kumar
Team Automizely
Scrap Don't Install it . its misleading . its not mobile app builder. After installing There is no option To launch or customize its showing your Own Website in Browser There is no App .
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and in the future, you will be glad to see more enhanced features to make your experience better.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Neelima Aggarwal
Team Automizely
I downloaded this app because I was told I needed it. Customer service is non existent and they added something on my homepage that I can't remove. What a nightmare
It is unfortunate to know that you did not have the best experience using our app and you are also unable to remove the item added on your homepage. I am sorry for the inconvenience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we would like to contact you to investigate the reason for your discontentment with our app as we work really hard to make our app user-friendly and provide a great support experience.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Rupam Sarma Tamuli
Team Automizely