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when the order is synced from Tiktok shop to shopify, the customer name becomes some hard coded "Joe Customer". contacted the support and wasn't really helpful. I can definitely see improvements in their customer support.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Team Automizely
Uso está App para comercializar mis Productos de excelente manera, Proceso de configuración rápido y sencillo y una excelente atención al cliente.
Customer service has been great and the ease of use during the whole process is nice. I would definitely recommend this app. Will give it some time to see true results.
So far this app has been easy to use. Customer service is great and fast!
I love the Mobile App Builder and I hope it will improve my store's conversions. There is need though to improve its interface to make it more attractive. Thanks support team for tirelessly helping me setting it up.
very helpful customer service
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
This app has a big problem with checkout - orders are in the abandoned checkout list and nothing is happening. Left this application and went to another one without rude mistakes.
Hello,
Thank you for your feedback.
Our support team is available 24x7. Feel free to reach us if you need any further help.
Regards,
Mukul Saxena
Great customer service by everyone involved. Would highly recommend. Thank you for a great product.
I didnt use it yet but so far i needed their support twice to get started using this app, their livechat people were right there to help me.
this set up process has been very frustrating and it's nice to feel like i'm finally getting help and clear instructions with this app.
Thanks for your valuable feedback. We are sorry to hear that you faced issues while setting up the app.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip