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The app needs a few bugs fixed but overall a great tool. I was having issues with my TikTok Shop syncing with Aftership. I deleted Items from my TikTok but the items were still Live via Aftership. This caused issues with product syncing and allowed customer to still purchased items that were removed. Kumar with Aftership took time to help me reset my account and now things are properly synced so far.
Thank you for your feedback and for sharing your experience.
We’re glad to hear that Kumar was able to assist you in resolving the syncing issues with your TikTok Shop. We apologize for the inconvenience caused and appreciate your patience.
We’re actively working on fixing the bugs you mentioned to enhance the app’s performance. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support+feed@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
This app is great. Every time I need help with something they get back to me quickly and are very professional. The only reason I'm rating as a 4 star is because they offer an essentials package of 100 orders and a pro package of 500 orders. I really think they should offer something in between both of those packages.
Thank you for taking the time to share your feedback regarding our app. We truly appreciate your kind words about our prompt and professional support.
We have carefully noted your suggestion regarding our pricing packages and understand your desire for a more tailored option that better aligns with your business needs. Your input is invaluable to us, and we are committed to providing pricing plans that accommodate a wider range of requirements.
We aim to offer a solution that better suits the needs of users like yourself who may require a higher order limit than the Essentials package but find the Pro package exceeds their requirements.
Could you please share your availability, so we can schedule the meeting at your earliest convenience and discuss your requirements?
Regards.
Team AfterShip.
It was easy and smooth not as fast but really nice
Thank you for your feedback. We're delighted to hear that you found it easy and smooth to use, even though it wasn't as fast as you expected.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Customer Service is excellent. It's improving, but still not very intuitive for set up.
Thank you for taking the time to provide your feedback. We’re thrilled to hear that you found our customer service to be excellent.
We understand that the setup process can be more intuitive, and we're actively working on improvements in that area. Your insights are invaluable in helping us enhance our services.
We're here to assist you every step of the way and ensure that your experience with our app is smooth and enjoyable. One of our experts has sent you an email so we can join you for a screen share meeting to demonstrate our application.
If you encounter any difficulties during the setup process or have any questions, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
confusing at first but we managed to solve the issue
We greatly appreciate your feedback, and we're glad to hear that you were able to resolve the issue.
If you are still facing any issues or have any further questions, please don't hesitate to let us know and I have noticed you have successfully placed 2 orders and they're synced too.
To ensure a seamless onboarding experience, we can schedule a call at your convenience.
During this call, we can address any remaining concerns and guide you through the app's functionalities to ensure you get the most out of it. Please let us know your availability and preferred time slot or you can block our calendar here:https://calendly.com/aftership-feed/aftership-feed-support?preview_source=et_card&month=2024-06&date=2024-06-11
We value your feedback and are dedicated to enhancing our app to meet all your requirements. If there's anything specific you would like to discuss or areas where you feel we can improve, please feel free to share your thoughts with us.
We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.
affidabili e rapidi senza lasciarti senza risposte contentissimo di questa app soprattutto in quanto e Gratis
Grazie per aver condiviso il tuo prezioso feedback.
Siamo aperti a qualsiasi suggerimento. Facci sapere come possiamo rendere la tua esperienza con noi degna di una valutazione a 5 stelle.
Siamo disponibili 24 ore su 24, 7 giorni su 7. Puoi sempre contattarci tramite l'opzione di chat dal vivo disponibile sul tuo account.
Regards,
Nitish
Team Automizely
I love everything so far. The only thing I do not appreciate is not being able to cancel labels ( get a refund) for labels generated by customers for returns when the customer doesn't return the item.
We are glad to know that you are happy with the app and the customer service support.
Thanks for your valuable feedback. I can see that you are not happy with the fact that you are unable to cancel labels (get a refund) for labels generated by customers for returns when the customer doesn't return the item. I am sorry for the inconvenience.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team Automizely
Great customer service
Thank you so much for taking the time to share your valuable feedback. We’re delighted to hear that you found our customer service great.
Your feedback is immensely valuable to us, and we truly appreciate your kind words. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I use this app to bring an increase and awareness to my fashion brand, and I believe it will help with that.
Thank you for your valuable feedback.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Riyaz
Automizely Team
I have only just started using the app, but it has been fairly easy to navigate. I will check back in once i have had a chance to review it further.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.
Automizely Team