Avis (679)

Note globale
4,8
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
10 septembre 2024

Charged £200 for 1 month with ZERO orders! Refusing to give a refund. Will be going elsewhere.

Réalta
Royaume-Uni
Presque 2 ans d’utilisation de l’application
AfterShip a répondu 11 septembre 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

Regarding the unused quota on your recent plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.

We highly value your business and have sent you an email with additional details.

For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.

Modifié le 30 juillet 2024

This app continuously submits the order into Shopify under the wrong location causing issues. Been on with support over two weeks and still no correction. Inventory nightmare!!

Zamage
États-Unis
4 mois d’utilisation de l’application
AfterShip a répondu 31 juillet 2024

Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with order syncing to different locations. We understand the frustration this has caused.

I want to assure you that our team has thoroughly checked everything on our end and we are now working closely with Shopify to identify the root cause of the problem. Our goal is to find a solution as quickly as possible to prevent any further disruptions to your inventory management.

We appreciate your patience and understand that the experience you described is not acceptable.

If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.

Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.

Regards,
Team AfterShip

4 avril 2024

Pretty expensive. Customer service chat is ZERO help. They always ask for 10-15 min but then quickly say it's taking longer and they will need to reach out later via email. There are no quick fix resolutions for any problems, it's always a lengthy process. Paying $600 a month for bare minimum. Orders don't roll over so if you run out and have to pay for 500 you will lose what you don't use. Items constantly oversell through tiktok shop/aftership and you have to manually update your products that have synced if you add any new colors/photos. This app needs SO much work!

Madison + Mallory
États-Unis
2 mois d’utilisation de l’application
AfterShip a répondu 5 avril 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.

We understand your concerns regarding the cost and the efficiency of our customer service. Rest assured, we are continuously working to improve our processes to provide more timely and effective assistance to our valued customers like yourself.

Regarding the issue with orders not rolling over and the challenges with overselling, we are actively addressing these issues to streamline the user experience and prevent any future occurrences. One of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.

Your insights are incredibly valuable to us, and we appreciate you bringing these matters to our attention. Please know that we take your feedback seriously and will use it to guide our ongoing efforts to enhance our platform.

We would like to extend our apologies once again for any inconvenience you’ve encountered. You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

11 avril 2021

Doesn't work. It's not an actual app you store is just added to the aftership app & none of the products synced over for me. The link provided also doesn't take you directly to your catalog on the aftership app but rather to a collection of different stores. Will be uninstalling.

Soeur Beauty Co
États-Unis
Plus de 2 ans d’utilisation de l’application
AfterShip a répondu 12 avril 2021

Dear customer,

Apologies for the inconvenience caused. It is unfortunate to know that your experience did not meet the expectations.
We will surely get all your issues resolved and make you a happy customer.

Please let us know our support team is available 24X7.

Regards,
Brishketu

3 octobre 2023

Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.

Katie Barnes Tool Range & Education
Royaume-Uni
Environ un an d’utilisation de l’application
AfterShip a répondu 4 octobre 2023

Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.

Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.

Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.

Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.

Regards,
Team AfterShip

Modifié le 6 février 2024

Do not download this app, download Ownbase instead you will save so much money! And does the exact same thing, i was paying $500+ with aftership and now i only pay $15 with Ownbase. So much better, Aftership will just rob you!

SupremeTan
Royaume-Uni
11 mois d’utilisation de l’application
AfterShip a répondu 16 mars 2023

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.

Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.

Regards,
Team AfterShip

26 mai 2023

They don't tell you that sync of inventory to TikTok TAKES 24 HOURS!!.. Pointless waiting that long, may as well update it myself in TikTok. There are other apps that update instantly, so I will now need to delete this app.

The Candle Brand
Royaume-Uni
9 mois d’utilisation de l’application
AfterShip a répondu 26 mai 2023

Thank you for your Feedback.

I am sorry to hear about your recent experience. I want to clarify that our app's inventory syncing is actually real-time, as long as your products are properly linked or synced with our app. We understand how crucial accurate inventory information is for running an online business, and we are committed to providing top-notch features to help streamline your operations.

In addition to real-time inventory syncing, our app offers batch editing capabilities and order syncing functionality to make managing your store even more efficient.

We apologize for any inconvenience caused by the miscommunication from our team that led you to believe that inventory sync takes 24 hours.

We value your feedback and would like to assist you in resolving any issues you may have experienced. Please do not hesitate to contact us if you need further assistance.

Thank you for bringing this matter to our attention. We strive to provide excellent customer service and look forward to helping you make the most of our app.

Best regards,
Team AfterShip.

28 octobre 2022

The tracking information does not sync. Have exchanged multiple emails with the developer suggesting that they are looking into it, but that does not seem to be the case. Not fit for purpose.

Saint + Sofia
Royaume-Uni
7 mois d’utilisation de l’application
AfterShip a répondu 31 octobre 2022

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Team Automizely

22 juin 2023

The app is not posting the tracking number to TikTok resulting in issues. I've contacted support but no response thus far.

All You Can Snack
Royaume-Uni
5 mois d’utilisation de l’application
Modifié le 23 juillet 2021

This app does what it says. It is best suited for small businesses and for those who just want to have a feel of their website on the mobile app. Simple and Basic, Nothing more should be expected from a free app.
UPDATE: The only struggle is to get this app removed from the store. Firstly, There's no option in the apps panel to uninstall this app, and secondly, Even after requesting many times at their customer support they don't do anything regarding this.

Yaari Bazaari
États-Unis
4 mois d’utilisation de l’application