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Just installed and the setup was very simple. Customer Service is great as well. I'm looking forwards to increasing my sales.
Good app. Does mostly what it needs to do. However it's slow to sync and also it doesn't carry across product EAN data to the Tik Tok listing, which of course is super important and very much needed.
As we have around 11,000 products, and some of them have variants, I'm not going to be manually copying and pasting every one of the barcodes from my Shopify store into the TikTok Shop equivalent listing. This is surely one of the things that the app is meant to do.
Where an EAN exists on Shopify, the conversion code they have in this app that creates the listing in Tik Tok should copy this across.
This is mega important to us and it will be (or should be) to any other Shopify merchants that would want to use your app.
I've raised this and other glitches like this with your tech / integration team, who so far have been very quick to respond, so I'm hopeful this can be added soon.
I'm surprised this hasn't been raised already. Or, is your app new and not fully operational?
Thanks for your valuable feedback. We are happy to know that you found the app good & useful.
Thank you for your feedback and recommendations. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience going further.
As for the products taking time to sync in the app, we are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user friendly and provide a great support experience.
Regards,
Team AfterShip.
Great service and a huge help for my tiktok shop even though I am new to this app I know it will be a huge help.
The app front page is good and handling is easy, but it is proposing other store witch is not good .
Thank you for your valuable feedback.
This has been noted and we will ensure that you experience with our app is up to your expectations. We are really eager to know how we can make your experience a 5 star one.
Automizely Team
I used automizely mobile app and installed it for my store. In just few clicks my mobile app was up and running. Please install the app with store name.
I have installed this new app onto my shop and my first support experience to help me with an issue was great. Support available very fast and help you with pleasure.
helped me get what I needed, would have been 5 stars but, I am in a big rush and took a little long to respond
Thank you for your valuable feedback.
We understand that timely responses are crucial, and we regret the inconvenience caused by the delay. We assure you that we are taking steps to ensure that this does not happen again. Our team is continuously working towards improving response times and providing better service to our users.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
It is not made clear that they have to send you a code to INVITE you after you've installed the app and it's even listed as a sales channel which means you're sharing some data with this app and are unable to use it unless invited. I recommend steering clear of this one to make sure you protect yours and your customers data.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. Please be rest assured that all of your data with Aftership is absolutely safe since we follow SOC2 compliance.
We regret the inconvenience caused to you.
Regards,
Team Automizely
great customer service!
App does not properly sync products or the update of the products. When an order comes in from Tiktok it doesn't provide the customer info in shopify. No name, address or email to fulfill the order. I updated photos and information of products in shopify but the update did not reflect in the Tiktok shop. Customer service was kind, but was unable to help. After an hour of waiting while they looked into the issue they stated they will see if the developer can help and will email me in a few days. Meanwhile my Tiktok shop is still active and disarrayed with the ability for customers to place orders for non existent and incorrect products. The issue is costing me sales and I'm also paying for the app that doesn't work.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.