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The team at Aftership have been really helpful throughout this process. Spoke to Sadhan today who was great!
Customer Service was fast and answered all my questions helping with set up.
Not user friendly. Only able to do half of what I was expecting. Customer service is very nice, sometimes a little slow to get back but very kind and attentive.
Thanks for your valuable feedback. We are sorry to hear that you faced issues while using the app.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Very helpful. great customer service. Thank you very much!
I love the great customer service! They help me a lot! Thanks!
Karan was great. I'm yet to see how the app works but so far so good
Simple to use, customer support is fast and helpful
Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article.
The team are patient and friendly it's just frustrating with the time taken to resolve an issue.
Thanks for your valuable feedback.
We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Feed account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
good
This app is awesome! It's so easy to use and the customer service is amazing! Highly recommend!