Recensioner (634)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 86 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 6 % av omdömena har 1 stjärnor
4 december 2023

Great Customer Service & Works Very Fast

Missy's Diamond Boutique
USA
6 månader användning av appen
30 november 2023

Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article.

The team are patient and friendly it's just frustrating with the time taken to resolve an issue.

Cannaray
Storbritannien
10 dagar användning av appen
AfterShip & Automizely svarade 1 december 2023

Thanks for your valuable feedback.

We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

For this, we are assigning dedicated support for your AfterShip Feed account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and provide a great support experience.

Regards,
Team AfterShip.

25 november 2023

this is an awesome company they have helped me through this adventure of mine and i appreciate it thank you!

Apple Plus
USA
Ungefär en månad användning av appen
24 augusti 2023

Awesome very helpful and understanding this is my first time doing this and I really loved how everything was broken down to me to get a full understanding

IndependentBossBitche$
USA
4 månader användning av appen
21 september 2023

Very helpful member of staff who took the time to go through a step by step process to help fix my issue.

SEVENTEEN LONDON
Storbritannien
8 månader användning av appen
22 december 2023

Great results for a first-time user!

Shopportunity
USA
7 dagar användning av appen
10 augusti 2023

very helpful and patient. was right on point with every question i asked i hope its more like this person bc im truly going oto need a lot of help thru this process

YOUNIQUE HONEY GLOW
USA
4 månader användning av appen
3 oktober 2023

Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.

Katie Barnes Tool Range & Education
Storbritannien
Ungefär ett år användning av appen
AfterShip & Automizely svarade 4 oktober 2023

Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.

Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.

Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.

Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.

Regards,
Team AfterShip

20 augusti 2023

Great help, I followed her directions and everything worked out perfectly... Now I am able to do what I needed to get done.
Thanks again

Luvlie Deals Shop
USA
3 månader användning av appen
18 juni 2023

love it so far! it is very easy to use. i cant believe how simple this is to use. Please stay simple and free. Thank you

Tales Air
USA
7 månader användning av appen