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They don't tell you that sync of inventory to TikTok TAKES 24 HOURS!!.. Pointless waiting that long, may as well update it myself in TikTok. There are other apps that update instantly, so I will now need to delete this app.
Thank you for your Feedback.
I am sorry to hear about your recent experience. I want to clarify that our app's inventory syncing is actually real-time, as long as your products are properly linked or synced with our app. We understand how crucial accurate inventory information is for running an online business, and we are committed to providing top-notch features to help streamline your operations.
In addition to real-time inventory syncing, our app offers batch editing capabilities and order syncing functionality to make managing your store even more efficient.
We apologize for any inconvenience caused by the miscommunication from our team that led you to believe that inventory sync takes 24 hours.
We value your feedback and would like to assist you in resolving any issues you may have experienced. Please do not hesitate to contact us if you need further assistance.
Thank you for bringing this matter to our attention. We strive to provide excellent customer service and look forward to helping you make the most of our app.
Best regards,
Team AfterShip.
The tracking information does not sync. Have exchanged multiple emails with the developer suggesting that they are looking into it, but that does not seem to be the case. Not fit for purpose.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Team Automizely
The app is not posting the tracking number to TikTok resulting in issues. I've contacted support but no response thus far.
This app does what it says. It is best suited for small businesses and for those who just want to have a feel of their website on the mobile app. Simple and Basic, Nothing more should be expected from a free app.
UPDATE: The only struggle is to get this app removed from the store. Firstly, There's no option in the apps panel to uninstall this app, and secondly, Even after requesting many times at their customer support they don't do anything regarding this.
when the order is synced from Tiktok shop to shopify, the customer name becomes some hard coded "Joe Customer". contacted the support and wasn't really helpful. I can definitely see improvements in their customer support.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Team Automizely
Please take this off of my Shopify. I do not want it. I don’t recommend. If you download it even to try it out it is STUCK on your Shopify. I’ve tried everything to remove it. I don’t like that there’s not much customization. Very basic layout.
We apologize for the bad experience you have had, Our team has reached out to you via email to assist you on the same.
Regards,
Automizely Team
HOW DO I REMOVE THIS APP? I don't want to use it and I can't figure out how to delete it from my sales channels....
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
I can't rate your apps. My nightmare starts when I install it on my shopify online store. So you can't set up design and only allows two collections.
If you develop your mobile App with this App, you App is not able to Google Play Store or Google Apple Store. The best solution for me maybe to remove it on my store. The support Team delays, they don't answer quickly.
Every time to request email, I am so sorry.
What deception !
It is not made clear that they have to send you a code to INVITE you after you've installed the app and it's even listed as a sales channel which means you're sharing some data with this app and are unable to use it unless invited. I recommend steering clear of this one to make sure you protect yours and your customers data.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. Please be rest assured that all of your data with Aftership is absolutely safe since we follow SOC2 compliance.
We regret the inconvenience caused to you.
Regards,
Team Automizely
App does not properly sync products or the update of the products. When an order comes in from Tiktok it doesn't provide the customer info in shopify. No name, address or email to fulfill the order. I updated photos and information of products in shopify but the update did not reflect in the Tiktok shop. Customer service was kind, but was unable to help. After an hour of waiting while they looked into the issue they stated they will see if the developer can help and will email me in a few days. Meanwhile my Tiktok shop is still active and disarrayed with the ability for customers to place orders for non existent and incorrect products. The issue is costing me sales and I'm also paying for the app that doesn't work.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.