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no one is responding to me, this app has been installed and is coming up with a blank screen, been over a week waiting to get any help from developer. PLEASE HELP
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Team Automizely
the page is broken tells me to refresh page and i. do but still doesn't resolve the broken page issue. i still have the app in a hope that i be getting this issue resolved
Thank you for your Feedback.
It is unfortunate to know that you are facing a broken page issue with our app. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate the broken page issue that you are facing. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Team Automizely
It is SHOCKING how unprofessional and horrible Automizely customer service and support is. Please remove your app from my store? To delete is inposible! All apps in shopify are removable quickly! Please remove your garbage from my store NOW!!! Update: To REMOVE this APP from your shopify store - Shopify Account > Settings > Sales Channel > Automizely Mobile App Builder > DELETE
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I would request you to please tell us what we can help you with and what are your expectations using the Mobile app. We will try our best to assist you on the same.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Rupam Sarma Tamuli
Automizely Mobile App Builder Team
App is actually not very good at all. Gave it some time after installing for a few weeks to see if app would improve but it hasn't. I have several hundreds of graphic tees, hats, bags, and mugs on my website and the app only displayed 20 per category. That's pretty bad. I was told by support that eventually all items would sync to the app, not true. I tested searching for merchandise through the app, only got messaged stating no item found. That's terrible. Had to uninstall the app.
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Rupam Sarma Tamuli
I installed the app to try but it not works and it can not delete. Could you please delete it, I want to remove it from my site
Thank you for sharing your feedback.
It is unfortunate to know that you want to delete the app and no longer want to use it.
We would like to contact you to investigate the reason for your discontentment with our app as, we work really hard to make our app user friendly and provide a great support experience.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Terrible app, constantly says Network error and fails to sync products when all elements are correctly completed
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Could you kindly provide more information where it says Network error or fails to sync products? We would be pleased to talk to you more about the error that you ate getting over a brief meeting.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Automizely
I have nothing but trouble using this app. It appears it's not updated to TikTok Shop Seller Central. I had to delete it and find someone else.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. This is not the experience that we want to provide to our users.
I understand that it is time taking process to put the dimension in all the N numbers of the items, but in order to make this possible in an easy way, we can add the dimension in bulk.
You might not be able to do this as you are on the free plan, but we can give you access to update the dimension in bulk for the next 30 days as a token of apology. Hope you will accept this and we will implement this soon as we are working on the meta field of Shopify's product so that the users will not need to add the dimensions here and will capture the data from there automatically.
The developers and engineers are working on this and soon we will launch this.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Automizely
I haven't seen so greedy developers as these. We have installed the tiktok shop app to manage products and orders directly via Shopify. As we have a whole team who is dealing with it, we have noticed that we need to give them access to the app but we need to pay for every single member who wants to join and have access to it. It's $12 per seat!!!!! This is ridiculous. Never seen this kind of stuff before and as soon as I installed the app, I removed it and knew that I would not use it again. As an addition, you don't have any information on the app page regarding the pricing. We agreed to pay $18 for an app but an additional 24 is not acceptable.
Thanks for sharing your valuable feedback. Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue will be dealt with with priority.
I would request you to please tell us how many members you would need to add to the organization, so we can find a workaround on this.
We will try our best to assist you on the same.
Do let us know if you need any other assistance while using the app. We are available 24/7 via the contact support option on your account.
Regards,
Team AfterShip
There is nothing. I can't see any option to customize or edit. Everything is blank/white there. Really worst thing, this is.
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Rupam Sarma Tamuli
Can you please remove your app from my store? Is it some kind of glue or what?! To delete account you need years!! What do you think? All apps in shopify are removable quickly! Please remove your garbage from my store!
Dear customer,
Our team has reached out to you via email to assist you. We apologize for the bad experience you have had.
Regards,
Automizely Team