AfterShip for TikTok Shop
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I am a new business owner, meaning that I am going through a lot of issues and challenges, however, AfterShip Feed Support is extremely helpful. The AfterShip Feed Team has been instrumental in synchronizing the products from our store to TikTok, ensuring a seamless and efficient integration. Their expertise has significantly streamlined our operations, allowing us to reach a wider audience on the platform. Additionally, they are providing ongoing assistance with other issues we are encountering, demonstrating their commitment to exceptional support and service.
Sincerely, MAXPRESS.
Agents take too long to look into an issue. I have opened live chat 3 times since joining Afterhsip and had frustrating issues with syncing to TikTok shop. I often get sent the troubleshooting article but because the list is so long it doesn't help trying to find the error code on such a long article.
The team are patient and friendly it's just frustrating with the time taken to resolve an issue.
Thanks for your valuable feedback.
We understand that you are not satisfied with the resolution time taken to resolve your issue which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
For this, we are assigning dedicated support for your AfterShip Feed account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to make our app user-friendly and provide a great support experience.
Regards,
Team AfterShip.
Their support has been incredible. Always willing to help and the app works really well!
Jai was helpful, quickly resolved my issue
The app is really helpful. Though we had some issues with the sync right now, it is not the app's fault but internal limitations/set up. Thanks for great supports!
Amazing customer service, they're super responsive and willing to help!
Excellent assistance from Jai for some setup issues, thanks :)
Jai was helpful and addressed all issues
I have nothing but trouble using this app. It appears it's not updated to TikTok Shop Seller Central. I had to delete it and find someone else.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. This is not the experience that we want to provide to our users.
I understand that it is time taking process to put the dimension in all the N numbers of the items, but in order to make this possible in an easy way, we can add the dimension in bulk.
You might not be able to do this as you are on the free plan, but we can give you access to update the dimension in bulk for the next 30 days as a token of apology. Hope you will accept this and we will implement this soon as we are working on the meta field of Shopify's product so that the users will not need to add the dimensions here and will capture the data from there automatically.
The developers and engineers are working on this and soon we will launch this.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Automizely
Great app. Helped me to sync my Shopify products to my TikTok shop, thereby bringing my products to a greater audience.
Karan has also been fantastic in helping me sort the technical issues I faced whilst trying to sync the products.
