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this app has been installed and is coming up with a blank screen, been over a week waiting to get any help from developer
We are truly sorry to hear about the frustration you’ve experienced with our app as it is showing blank screen whenever you are trying to access the account.
Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you.
Would you be available for a call at your convenience, so we can address your concerns in detail and work towards a solution?
Our goal is to make sure your experience reflects the trust you’ve placed in us.
Please reply with a time that suits you, and we’ll arrange the call right away. Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.
Aftership trick you into signing up to all their apps and their chat function doesn’t work unless you then sign up to TikTok. I’ve messaged and they still wont refund me, just have a load of auto generated responses.
Hello Medicus Team,
I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help.
I want to assure you that our applications are independent of each other and can be used on their own. Our chat support also works from the admin panel of all our products and can assure you that to chat with our support team, you do not need to connect or sign up on TikTok.
As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section.
We've emailed you with the details and would love to set up a call to help address the issue.
Regards
Philips
Team AfterShip
DO NOT USE THIS APP... makes duplicate orders on EVERY Order... and then makes each sale item go out of stock (even when there is thousands in inventory for that item). Every single order, it duplicates it then says item is out of stock. Customer support is the WORST of any app ever used and I have 4 Shopify Stores and been using Shopify for 8 years.... DO NOT use unless you want non stop stress and headaches and a NON proper working app
We are truly sorry to hear about the frustration you’ve experienced with our app. We deeply regret any inconvenience caused by duplicate orders, stock errors, and any difficulties in reaching our support team. Your feedback is important to us, and it’s clear we have not met your expectations.
Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you. Would you be available for a call at your convenience, so we can address each of your concerns in detail and work towards a solution?
Our goal is to make sure your experience reflects the trust you’ve placed in us. Please reply with a time that suits you, and we’ll arrange the call right away. Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.
Regards,
AfterShip
Not working
We are truly sorry to hear about the frustration you’ve experienced with our app. We deeply regret any inconvenience caused by product synchronization and recovering the deleted products. Your feedback is important to us, and it’s clear we have not met your expectations.
Please know that we are committed to resolving these issues and ensuring a smooth, reliable experience moving forward. We’d like to offer you our dedicated assistance, and we would appreciate the opportunity to connect directly with you. Would you be available for a call at your convenience, so we can address each of your concerns in detail and work towards a solution?
Our goal is to make sure your experience reflects the trust you’ve placed in us. Please reply with a time that suits you, and we’ll arrange the call right away.
Thank you for giving us the chance to make things right.
With sincere apologies and gratitude for your feedback.
You can always contact us via the live chat option available on your account or email us at support+feed@aftership.com
Charged £200 for 1 month with ZERO orders! Refusing to give a refund. Will be going elsewhere.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Regarding the unused quota on your recent plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.
We highly value your business and have sent you an email with additional details.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Pretty expensive. Customer service chat is ZERO help. They always ask for 10-15 min but then quickly say it's taking longer and they will need to reach out later via email. There are no quick fix resolutions for any problems, it's always a lengthy process. Paying $600 a month for bare minimum. Orders don't roll over so if you run out and have to pay for 500 you will lose what you don't use. Items constantly oversell through tiktok shop/aftership and you have to manually update your products that have synced if you add any new colors/photos. This app needs SO much work!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.
We understand your concerns regarding the cost and the efficiency of our customer service. Rest assured, we are continuously working to improve our processes to provide more timely and effective assistance to our valued customers like yourself.
Regarding the issue with orders not rolling over and the challenges with overselling, we are actively addressing these issues to streamline the user experience and prevent any future occurrences. One of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.
Your insights are incredibly valuable to us, and we appreciate you bringing these matters to our attention. Please know that we take your feedback seriously and will use it to guide our ongoing efforts to enhance our platform.
We would like to extend our apologies once again for any inconvenience you’ve encountered. You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
This app continuously submits the order into Shopify under the wrong location causing issues. Been on with support over two weeks and still no correction. Inventory nightmare!!
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with order syncing to different locations. We understand the frustration this has caused.
I want to assure you that our team has thoroughly checked everything on our end and we are now working closely with Shopify to identify the root cause of the problem. Our goal is to find a solution as quickly as possible to prevent any further disruptions to your inventory management.
We appreciate your patience and understand that the experience you described is not acceptable.
If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.
Regards,
Team AfterShip
Doesn't work. It's not an actual app you store is just added to the aftership app & none of the products synced over for me. The link provided also doesn't take you directly to your catalog on the aftership app but rather to a collection of different stores. Will be uninstalling.
Dear customer,
Apologies for the inconvenience caused. It is unfortunate to know that your experience did not meet the expectations.
We will surely get all your issues resolved and make you a happy customer.
Please let us know our support team is available 24X7.
Regards,
Brishketu
The app has it's quirks, but overall works well however the price to value is outrageous.
It is unfortunate to know that you did not have the best experience using our app and you are not happy with the pricing & features. I am sorry for the inconvenience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and we work really hard to make our app user-friendly and provide a great support experience.
You are our valued user and we will ensure that you have a great experience with our app.
Apologies for the inconvenience caused.
Regards,
Team AfterShip
Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.
Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.
Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.
Regards,
Team AfterShip