Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and efficient syncing of products from Shopify to TikTok Shop. The app's customer support is praised for their prompt and knowledgeable assistance. Features such as inventory management, order fulfillment, and live updates from Shopify are beneficial. Merchants also value the app's automation capabilities and time-saving aspects. The 30-day free trial is a popular feature among merchants.

January 19, 2024

Not user friendly. Only able to do half of what I was expecting. Customer service is very nice, sometimes a little slow to get back but very kind and attentive.

Pretty & Reckless Boutique
United States
8 days using the app
AfterShip & Automizely replied January 21, 2024

Thanks for your valuable feedback. We are sorry to hear that you faced issues while using the app.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 6, 2023

I'm still trying out the app. I want to thank Jai for helping as quickly as he did. I hope that this app does as it says. Let's try it out.

ModernEssentials
United States
28 days using the app
AfterShip & Automizely replied December 7, 2023

Thanks for your valuable feedback. We're delighted to hear that Jai was able to assist you promptly. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 19, 2023

Just starting the app but customer service was great!

Curvy and Beautiful Boutique
United States
3 months using the app
AfterShip & Automizely replied November 21, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

October 31, 2023

Although learning the new app & connecting it to tiktok shop is confusing the team at Aftership is most helpful. I've reached out several times and they are always quick to respond and so helpful.

Happy Bath Bar
United States
11 days using the app
AfterShip & Automizely replied November 1, 2023

Thanks for your valuable feedback. We are sorry to hear that you faced issues while setting up the app.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

January 23, 2024

Great customer service

Ed's Plant Shop
United States
1 day using the app
AfterShip & Automizely replied January 24, 2024

Thank you so much for taking the time to share your valuable feedback. We’re delighted to hear that you found our customer service great.

Your feedback is immensely valuable to us, and we truly appreciate your kind words. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

March 6, 2024

This app is great. Every time I need help with something they get back to me quickly and are very professional. The only reason I'm rating as a 4 star is because they offer an essentials package of 100 orders and a pro package of 500 orders. I really think they should offer something in between both of those packages.

Chulada de vida
United States
AfterShip & Automizely replied March 7, 2024

Thank you for taking the time to share your feedback regarding our app. We truly appreciate your kind words about our prompt and professional support.

We have carefully noted your suggestion regarding our pricing packages and understand your desire for a more tailored option that better aligns with your business needs. Your input is invaluable to us, and we are committed to providing pricing plans that accommodate a wider range of requirements.

We aim to offer a solution that better suits the needs of users like yourself who may require a higher order limit than the Essentials package but find the Pro package exceeds their requirements.

Could you please share your availability, so we can schedule the meeting at your earliest convenience and discuss your requirements?

Regards.
Team AfterShip.

October 25, 2023

this set up process has been very frustrating and it's nice to feel like i'm finally getting help and clear instructions with this app.

Anthem Shop
United States
About 14 hours using the app
AfterShip & Automizely replied October 26, 2023

Thanks for your valuable feedback. We are sorry to hear that you faced issues while setting up the app.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

October 22, 2023

very helpful customer service

The Wrapistry
United Kingdom
4 months using the app
AfterShip & Automizely replied October 23, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

September 8, 2023

helped me get what I needed, would have been 5 stars but, I am in a big rush and took a little long to respond

RESPKT Clothing
United States
About 1 month using the app
AfterShip & Automizely replied September 9, 2023

Thank you for your valuable feedback.

We understand that timely responses are crucial, and we regret the inconvenience caused by the delay. We assure you that we are taking steps to ensure that this does not happen again. Our team is continuously working towards improving response times and providing better service to our users.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

October 26, 2023

Support as Expected (Great Support)!Love it! ❤️

EndlessPossibiliTees
United States
19 days using the app
AfterShip & Automizely replied October 27, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip