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Unbelievably quick response and support - thank you very much Avada. They helped me straight away.. literally in seconds :) Thank you, Liz.
esther was an awesome help and was eager to help above and beyond good work must reccommended great service
this app is great! it gives trust to your customers. setup is quick and easy. Esther from their online chat support is really helpful and very quick to respond.
The app looks sleek and performs well. Had a minor issue with set up and Liz from support was extremely helpful. Thanks a lot!
excelente soporte, muy rápido y sin problemas. espero que sea la aplicación definitiva, de momento cumple con lo que necesito.
Bom atendimento da Candace. Baixou rapidamente, muitas ferramentas, opções, muito bom para aumentar vendas no site
Very easy to use and quick support on all issues. They have a very good collection of banners and announcements bars. Look at all of them before customizing. Keep up the good work team. Jasmine did a great job for providing the support quickly
karena gratis jadi sy kasih bintang 5. mantep meskipun gratis, bukan kaleng2.
tim supportnya juga ramah banget, ya mba jasmine hehehe
No setting has been working for two days, the app simply isn't working, it's a default shopify theme, only that they claim they have to enter the store with permissions, instead of checking the compatibility of their app with the reference store. As if it wasn't their fault at all even if everything is enabled here. They will keep haphazardly blaming without helping you, refer you to childish setup guides, simply because they don't want to fix their application.
Hi,
We are so sorry for the unsatisfied experience you 've had with the app. It should not have happened in such the way and we totally understand that the app is not for everyone.
Regarding the issue with trust badges, announcement bar and live chat, they are supposed be active on your store after being configured within the application. However, if it is an edge case, we would love to access your theme to configure them for you. Since the app is embed with the Theme 2.0, all the app applications will be edited and applied via theme settings. That it is the reason, we ask for the permission to access.
We know that theme permission is relatively sensitive data for you, so we ensure that we will safe-guard it when we work on that and we definitely ask for your permission if we may change anything in your theme.
We are trying everyday to learn and improve the app with new features and versions and then contribute for the community.
We have sent you a follow-up email. Please check your email box to receive our update.
Best regards,
Daisy
Liz helped me with all the problems that i've faced. She was quick and responsive, give her a raise!
Also the tool itself really helped me to solve issues, and I hope it will increase conversion rate!