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I've already been using this app for the it's sticky add-to-cart, but I'm happy to now take advantage of more of its features (after my current trust badge app increased their price).
I'm consistently impressed by Avada apps. For a start, many of them are free, even though they have best-in-class features. But most impressive is their support team. I don't know any other app developers who literally answer your message within a couple of minutes, no matter what time of day it is (mind you, I'm based in Asia too). They also go out of their way to solve your issues. Susan just helped tailor the layout of trust badges specifically for my store when the inbuilt options weren't quite getting it right. Thanks Susan and team!
You can always rely on Avada for gtreat apps and great support.
Customer support is above and beyond what I expected, especially given the fact that I am using the free plan. Any issues or bugs I had with the app working with our older theme, they solved (and then some) very quickly. These guys are awesome. I highly recommend this app. The trust badges and sticky ATC button work perfectly on our store. Super excited to keep using this app. Thank you!
Anne was amazing — super fast, patient, and professional. She helped me fix my trust badge sizing/icons and a few other issues quickly. Highly recommend!
I spoke to Avada customer service about a few things I wanted to do and they we so helpful. They went above and beyond with their help and suggestions. It was never a moment when they said they couldn’t help. I appreciate it so much because so many companies do as little as they can to help you.
I can't believe this app is free. The value and customer service is top tier! I recently installed this app and had a few customizations that were needed to make it fit my store. I contacted customer service through the in-app chat system and I didn't have to wait more than 20 minutes before I received help and the issue I had was resolved. Within days as I worked the many FREE features of this app into my store and needed help, customer service assisted me and resolved all of my issues. I am more than grateful for this app and the entire team over there at Avada. Its evident they really like their company and enjoy helping people.
Thank you so much Tiffany, for the fast response you gave me to resolve my need in my shop.
The supporting team is very good. Jasmine in the chat and Anivia in the technical team did an efficient job on the color set up of the badges.
Incredible customer service when I wanted a slight mod on the 'sales pop' done that wasn't possible through the app settings. Thank you!
The customer service for this plugin is very patient, the service attitude is excellent, and they handle issues very quickly. Nice!
The customer service was very professional in solving my problem when I encountered setup issues; it was a great experience! The software's setup functions are rich, and I hope it will support 中文 Chinese in the future!