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A great experience! Customer service responded quickly, and technicians Susan and Anivia were online and helped me solve the problem!
The app has helped increase sales. It is ease to use and customizeable. If needed, the support team is very helpful. Hana was on top of it. :)
I recently used this application and had a fantastic experience. A big shout-out to Susan for her exceptional support—she helped me resolve my problems quickly and effectively. Her guidance was clear, patient, and genuinely supportive, which made a real difference in my day-to-day use of the app. Thanks to Susan, I feel more confident navigating the features and getting the most out of the platform. Highly recommended!
this app is usefully and support team reply in time thanks Hana,so helpful and fix my problem in time,recommend
Customer support is above and beyond what I expected, especially given the fact that I am using the free plan. Any issues or bugs I had with the app working with our older theme, they solved (and then some) very quickly. These guys are awesome. I highly recommend this app. The trust badges and sticky ATC button work perfectly on our store. Super excited to keep using this app. Thank you!
Had an absolute fantastic support from customer service (especially Audrey, Tony, and Esther). The team was totally amazing at helping several questions and issues that I encountered with the app. The team provided very thorough explanations with screenshots to better visualize the steps, and very prompt with assisting with my requests. A very nice and professional interaction overall. I can’t recommend enough the team for their diligent customer service, and very happy with the app and their features. Thank you so much for a wonderful support.
I am new in this, and need a lot of help, and Avada tech support is very prompt and professional and i worked with Wendy who is super nice & patient. they fix every problem on the spot which makes my work easier.
definitely recommend their service. the app has multiple features that can increase your conversion rate.
update after 2 years: still great service. very happy with avada. i had worked with Tiffany recently and she was great. delivered exactly what i needed
Although I encountered some problems in use, the support staff was very good and responded quickly to solve my problems perfectly. Thank you very much for the support staff Emily's kind help.
Do not use the FBT! It will disable your checkout button when customers skip offer. Our business has suffer losses because of this app. As for the support is good at making you wait, then tell you technical team will revert another time!
Hello there,
Thank you for your feedback and bringing this issue to our attention.
We sincerely apologize for the inconvenience and losses you experienced due to the checkout button issue when customers skipped offers. We understand how frustrating this must have been for you and your business.
We are pleased to inform you that our technical team has resolved the issue. Your checkout button should now function properly even when customers skip offers. We appreciate your patience as we worked to fix this problem.
If you encounter any further issues or have any additional feedback, please do not hesitate to reach out. Our support team is here to assist you promptly.
We value your business and hope you will consider updating your review based on your current experience with the app.
Thank you for your understanding and continued support.
Best regards,
AOV Support Team
A simple app yet very powerful for increasing sales. One aspect that truly sets the App apart is its unparalleled customer support. Whenever I encountered any issues or had questions, their support team was quick to respond, providing solutions and guidance. Their dedication to customer satisfaction is exemplary and instills confidence in their commitment to continually improving the app's performance and features.
