Reviews (5,783)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer confidence and sales through trust badges and sticky add-to-cart buttons. It features easy setup and customization of payment badges and upsell options, enhancing site credibility. The app integrates smoothly into stores and is supported by exceptional, responsive customer service via live chat.

April 10, 2024

Thanks Audrey for your help and kindness in helping me setting up this app! You were an absolute star!

Buongiorno Caffe' & More
Malta
11 months using the app
April 27, 2024

They are work as a professional and they solve your problem immediatly Thank you Lydia

MinikGurme
United Kingdom
11 months using the app
January 16, 2024

Great app with good customer service!
A few people helped me with little customizations and questions I had.
I recommend!

Blanket Creek Pottery
United States
Over 1 year using the app
May 2, 2024

Very good service! I had great communication with Rosie who understood my problem fast, and 4 minutes later it was solved by their technician William.

Mebeks
France
22 days using the app
December 31, 2023

I feel compelled to share my exceptionally positive experience with the customer service of this company, with special recognition for the outstanding support provided by Hana. In times when top-notch customer service can be hard to come by, I was truly impressed by Hana's professionalism and dedication.

Hana stood out for her genuine friendliness and clear willingness to assist me. Her commitment went above and beyond expectations. What was particularly impressive was her willingness to take the time to carefully understand my concerns and then offer tailored solutions.

The patience and comprehensive knowledge demonstrated by Hana are commendable. She walked through my inquiries step by step, ensuring that I not only received a prompt answer but also understood the reasoning behind the solution. This type of customer care builds trust and reflects a deep understanding of customer needs.

Furthermore, Hana remained consistently polite and professional, even as the queries became more complex. This positive experience has significantly enhanced my impression of this company, and I feel reassured in my decisions due to the excellent customer service.

Overall, I wholeheartedly recommend the customer service of this company, thanks in no small part to Hana. It's refreshing to see companies that continue to focus on customer satisfaction, and they achieve this through outstanding staff members like Hana.

PocketProjector™
Germany
3 months using the app
January 29, 2024

I want to express my gratitude to Sunny and the tech person from Avada Trust Badge for their outstanding help in fixing the trust badge on all my product pages. Sunny, along with their tech team, went above and beyond to assist me in fixing the trust badge on each of my product pages. Their dedication to ensuring that everything was working seamlessly truly impressed me.

I couldn't be more grateful for Sunny's outstanding support and expertise. Their dedication to customer satisfaction is truly commendable, and I wholeheartedly recommend Avada Trust Badge, especially with professionals like Sunny at the helm, for anyone seeking top-notch service and solutions for their website needs. Thank you, Sunny, for your exceptional assistance!

mysticalcherry
United States
10 months using the app
May 7, 2024

I had a problem installing the countdown application and I contacted Ms. Lydia. She solved my problem in a short time and was very caring and kind. Thank you very much.

Kesfetika
Türkiye
27 days using the app
Edited June 1, 2024

Hana was very helpful and kind. very patient and assisted me with all my needs. i am very grateful!

Fabby Glamtique
United States
6 months using the app
January 1, 2024

Thanks Esther
Don't know what to say rather than Avada is by far the most useful Shopify app I've used, and Esther is the most responsive/helpful support I've met.

miquqa
Türkiye
7 months using the app
April 9, 2024

easy to set up and awesome customer support. Thank you Hana for helping out so fast and easy and friendly as well.

Mototech271
United States
5 months using the app