Avada Trust badges, pop‑up , 5,483 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to enhance credibility and boost sales through features like trust badges, a countdown timer, sales pop, free shipping bar, and announcement bar. They praise its easy integration, device responsiveness, and aesthetic appeal. The customer support team, especially Lydia, Abby, Jasmine, Hana, and Esther, are commended for their prompt and efficient service. The app is free, providing high value to merchants.
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I recently install this app and I must say I was initially impressed with its functionality. The support team was quick to resolve any issues I had, but I became increasingly frustrated with the pressure from the support team to leave a review. I felt uncomfortable with the constant reminders to write a review and found it unprofessional. Unfortunately, this has now gotten even worse as they are now asking me to rewrite my review. This level of pushiness and disrespect is unacceptable, and as a result, I have lowered my rating to 2 stars.
Hi there,
We are grateful that you took the time our to share your feedback with our app. We'd like to sincerely apologies for the experience you had as customer satisfaction is our top priority and we strive to deliver the best customer experience.
Your responses will help us serve you and our other users in the future. We truly value your feedback and look forward to hearing more from you more often.
In the meantime, if you have any questions, concerns, or further suggestions, don't hesitate to let us know by replying to this email – we'll be happy to help!
Regards,
Avada support team