Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and efficient support team. They find it easy to set up and align with their brand aesthetics. The unobtrusive cookie pop-ups and quick response time from support are also praised. It's recommended for first-time drop-shippers and seen as a valuable asset for improving store efficiency. The free version effectively handles privacy tasks and GDPR compliance. The real-time chat feature is appreciated for providing immediate issue resolution.

January 2, 2024

I received professional and friendly support by Audrey and Gideon. Issue was solved directly. Thank you!

Suffel Fankleidung
Germany
About 2 hours using the app
January 14, 2024

Tiana, est une perle. Un EXCELLENT service !!! L’application est simple d’utilisation et le service est impeccable.

DreamAudio
Canada
About 14 hours using the app
November 9, 2023

I had an issue I couldn't solve, Esther took the case almost immediately and solved it in no time alongside with Toby the tech guy. Great support, 5 stars to you guys !

EandC
France
11 months using the app
December 18, 2023

This app finally solved my issues with installing cookie policy. I had some issues with previous app which didnt allow Avada app to show cookie banner, so i reached Avada support. Jasmine from Avada support was very helpful and quickly identified my problem and solved it really quickly. I honestly was shocked how fast support and problem solving was. Definitely recommend! :)

AM Agency
Latvia
About 1 hour using the app
March 3, 2024

Great service, I recommand

FitSweaty
France
4 days using the app
December 27, 2023

Amazing support and quick reply

Allvåg
Sweden
14 days using the app
March 28, 2024

Lydia fue muy amable y rápida en sus respuestas, me soluciono el problema y tuvo mucha paciencia

Pawpette
Mexico
18 days using the app
October 26, 2023

Avada Customer Review Report

Employee: Ether
Company: Avada
Date: October 26, 2023

To Whom It May Concern,

I am writing to express my utmost satisfaction and appreciation for the exemplary service provided by one of your exceptional employees, Ether. My experience with Avada, your Shopify app, has been nothing short of remarkable, and Ether's commitment to going above and beyond to ensure my success with the platform has truly made all the difference.

Since becoming an Avada user, I have been consistently impressed with the quality of your product. Avada's features and capabilities have significantly improved my online store's efficiency and performance. However, what truly sets Avada apart is the outstanding support I received from Ether.

Ether's dedication to customer satisfaction is evident in every interaction I've had with her. She has consistently gone out of her way to provide timely and relevant solutions to any issues or questions I've encountered while using the Avada app. Her product knowledge is extensive, and she has a talent for explaining complex concepts in a clear and understandable manner.

What truly stands out about Ether is her genuine desire to ensure that I am getting the most out of the Avada app. She proactively reached out to offer assistance and guidance, which is a rare and commendable quality in customer support. I felt like Ether was not just a representative of Avada but a true partner in my e-commerce journey.

Moreover, Ether's patience and attentiveness to detail have been invaluable in resolving any challenges I faced. She made me feel like I was a priority, and her courteous and professional demeanor has set a standard for what customer support should be.

In summary, Ether's dedication to her role as a customer support representative at Avada is exemplary. She is a true asset to your company and a shining example of what every customer-facing employee should aspire to be. My experience with Avada, coupled with the outstanding service provided by Ether, has solidified my loyalty to your brand, and I will undoubtedly continue to recommend Avada to others in my network.

I hope that you recognize and reward Ether for her outstanding performance and dedication to Avada's customers. She is a true testament to the quality and values of your company.

Thank you for providing a platform as exceptional as Avada, and thank you, Ether, for your unwavering commitment to customer success.

Sincerely,

Forget The Opps

Forget The Opps - All Rights Reserved.
United States
3 months using the app
November 6, 2023

Very powerful app and very easy to use.
And if you have a question, problem or modification to do you can always ask Jasmine and she will answer and help in few seconds :)
Go for it!

Draeger Paris
France
7 months using the app
January 8, 2024

I installed the app. There was a small issue. I reached out to the support and Hana helped me to resolve it. The service couldn't be better than what I received.

ARES Technologies
United States
22 minutes using the app