Avada Email Marketing & SMS , 1.752 anmeldelser

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 96 % af bedømmelserne er på 5 stjerner
  • 3 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 1 % af bedømmelserne er på 1 stjerner
13. maj 2024

You will encounter a lot of strange technical problems. Your scheduled emails may often fail to be sent. Your automated emails may suddenly stop working one day, and then you will not find the problem until a few months later. The integration with the other app It will also suddenly disconnect. The explanation from customer service is always that there is a technical problem and they will fix it as soon as possible. I have been using avada for three years, but I have to consider changing to another app.

In addition, many pages load very slowly, and you may have to refresh them,page keep displaying “There is a technical problem with Avada Commerce that has prevented this page from loading. Try reloading this page or going to another page in Avada Commerce. If that does not work, please contact to use to support.”

Crystals Wholesale USA
SAR Hongkong
Næsten 3 år bruger appen
Redigeret 7. maj 2024

Great help from Hana.

BUT

After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do.

Test failed -> App failed

No recommendation !

Ahoi Marie
Tyskland
15 dage bruger appen
Avada svarede 8. maj 2024

Dear Ahoi Marie's store owner,

We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised.

We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation.

Best regards,
Avada Support Team

10. maj 2024

That app doent have the main feature Abandoned Checkout Email with direct link to checkout.

Bienestar (world)
USA
3 dage bruger appen
26. november 2023

trash app. They don't send out emails and thus ruin your campaigns. Even after waiting days, no solution. Horrible!

GYM2GO
Tyskland
26 dage bruger appen
8. november 2023

The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.

WILN.com
Storbritannien
2 måneder bruger appen
13. november 2023

Very disappointed with Avado. I spent the time personalizing my emails to automatically send and it appeared that they were working on the issue, but they were not. Left me with no explanation or explanation.

JT Footprint Apparel
USA
17 dage bruger appen
Redigeret 17. august 2023

Hi after using it we needed to export ours 1885 contacts, Avada forced us to get their pay plan to get our own contact. This is simply a robbery.
Please dont dowload this app they will rob your email contacts
We also wrote an email to the shopify team to delete their app from the shopify appstore.

Boutique-Saitama
Frankrig
Mere end 2 år bruger appen
Avada svarede 22. november 2020

Thank you so much for a generous review of your experience with AVADA Email Marketing. Your feedback means a lot to us!

Don't hesitate to drop messages in the Live chat if you need help.

Have a nice day!
Jasmine

Redigeret 2. januar 2024

Still waiting a month and can not send sms msgs they keep saying i will notified with 48 hours... getting ridiculous......

now we are in january and still having ridiculous issues just spent 70 dollars for 3/4 of my sms to not be delivered. I am on the hunt for a different provider as of right now. I pay this place 63 dollars a month for nothing plus the sms fees waste of money

AnyTime Blades
USA
Næsten 2 år bruger appen
Avada svarede 23. november 2022

Hi there,

Daisy here from AVADA. I am sorry to hear your experience. I've checked it again and found SMS is working and sent perfectly from your account. Could you please check my follow up emails, we will assist you better to use our app if you get any trouble.

Hope to hear from you soon. Thank you so much!

8. september 2023

This is an app that you think does the job, but in the background it ruins your theme.
The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.

ANCI sport
Sverige
8 måneder bruger appen
5. september 2023

WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support

Balardi
USA
6 måneder bruger appen