Avada Email Marketing & SMS , 1.743 anmeldelser

Great help from Hana.

BUT

After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do.

Test failed -> App failed

No recommendation !

trash app. They don't send out emails and thus ruin your campaigns. Even after waiting days, no solution. Horrible!

The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.

Very disappointed with Avado. I spent the time personalizing my emails to automatically send and it appeared that they were working on the issue, but they were not. Left me with no explanation or explanation.

That app doent have the main feature Abandoned Checkout Email with direct link to checkout.

Hi after using it we needed to export ours 1885 contacts, Avada forced us to get their pay plan to get our own contact. This is simply a robbery.
Please dont dowload this app they will rob your email contacts
We also wrote an email to the shopify team to delete their app from the shopify appstore.

Still waiting a month and can not send sms msgs they keep saying i will notified with 48 hours... getting ridiculous......

now we are in january and still having ridiculous issues just spent 70 dollars for 3/4 of my sms to not be delivered. I am on the hunt for a different provider as of right now. I pay this place 63 dollars a month for nothing plus the sms fees waste of money

This is an app that you think does the job, but in the background it ruins your theme.
The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.

WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support

Does not work, no support, no refund!

I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake.

The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%.
The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me.

In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience.

Better stay with the big reputable email marketing providers.