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After installing the app, I reached out to their support to get help with some points and they were very helpful and after every question they answered they directly asked me to leave a review. Which I refused until I complete using the app. The app has rich functions and solves many issues I have but after few weeks every time I contact their support for a simple question they just ignore it and keep me waiting . Now while I'm writing this reviews chatting with Emily and asked her how long does it take to approve Whatsapp API access? simple question right? until now I'm waiting around 5 minutes for her to answer me and tell me: "About that part, I need to check with my developer" it seems to me a very long time to wait around 5 minutes to get that simple answer. Last week I chatted with Hakeem from their support and asked him for how to add an abandoned product URL to the SMS messages and he left me waiting for over 10 minutes! it seems to be very rude and unprofessional behavior from their support. Hope a supervisor will see this review and do some steps to correct this and make the representatives answer questions in a timely manner.
Hi,
This is Daisy, customer service manager at AVADA. Thanks for your feedback as that helps us improve the service better for you and other customers.
I see that you have recently submitted a request to send WhatsApp automation by your own sender. WhatsApp requires all companies to verify their Facebook Business Manager account. Average processing time by Facebook are 3-7 business days, but in some regions this can take up to 4 weeks: https://prnt.sc/pXUTSul77WWb
However, while you are waiting for the approval, we can help you use our shared sender to send WhatsApp automation messages.
I totally understand that time matters. You and our valuable customers deserve the best support with questions answered in a timely manner.
I am so sorry for the experience and the person in charge including Emily and Hakeem already took their responsibility for the actions! I have just sent you a follow up email just now. Please help me check the mailbox so we can continue assisting you.
Best regards,
Daisy
Do not use this company. I have spent 15 mins on a web chat and they cannot tell me how much they will charge for my number of email contacts, just keep sending me the same pricing table which says 'additional fees' will be applied and I have to upgrade and use in order to find out how much these fees are!
Really friendly and could help me directly. Sonny was really cool!!!
i loved the app. very helpful for my store. Hana was really helpful.
Excellent Email Marketing App!
The AVADA Email Marketing app is fantastic! It’s user-friendly, effective, and backed by outstanding live support—responses within a minute. Special thanks to Hana for her amazing assistance!
Other great apps by AVADA include PDF invoicing, SEO marketing, and a review app and more.
Highly recommend their services!
really avada is a good helping to many here.. i got great help from damian .he is so helping. cooprative and good ..thank you for damian and for avada
I just installed the app and the app is wonderful. I was facing some issues and your chat support feature is really nice and timely. I talked with Jasmine and see answered all the queries quickly and effectively. I really loved her timely responses and the way she tried to understand what actual problems I was facing. If I get a chance, I would like to send flowers to her address as a token of love.
service assistance très efficace ! je remercie Audrey pour son aide et sa rapidité !
It's excellent, the service very attentive.very good and easy to use
still an exceptional experirnce using this app. i think it will support me also in future. Audery has heped me a lot in sorting my problems. I wish her lots of blessings
regards
作为一个独立站新手，有免费套餐的自动化营销真的很有用。并且客服人员也很nice！推荐！
Service client irréprochable j'avais un problème concernant mes campagnes email et AUDREY de leur service client m'a aidé très rapidement sans rien attendre en retour car j'ai (pour l'instant) l'essai gratuit.Donc merci à vous pour votre sérieux et rapidité
What a best Customer support, her name is Abby and she is very nice and smart <3
Great support team! Hana helpt me solving my problem.
works great
Great product and fantastic customer service
It's easy to use and offers free trial. The agents are extremely kind and friendl. They can help me out within a few minutes.
Hana was a great help with my project. She is quick, efficient, and has excellent solutions. Highly recommend!
Réponse rapide et efficace même en soirée, merci !
Quick support to fix any problems, and Pamela is great!
Thanks Tracy was the support. i use all Avada apps, their customer services are just beyond.
So far so great! I had an issue and Jasmine quickly and patiently helped me out/ resolved the issue (it was a technical thing on my end).
This is an awesome app, though I have just start using it, but results are amazing. Cherry on the top is their customer support team who they are just one buzz away.
Mia was very helpful. Helped us resolve our queries instantly.
Great app for Email & SMS Marketing!!
I have spoken to Hana regarding my issues with the domain to be verified on my account. Hana has been very helpful and have provided me with full support. She didn't left me until all was sorted. I am very grateful that she has guided me throughout until the issue has been resolved.
Excelent app to marketing all my clients, sending mails for abandoned carts. And an excelent support service, thanking Hana for helping me super fast.
Lydia was incredibly helpful and cooperative in guiding me through everything I didn't understand about Avada email marketing. Her support made the process much easier and more manageable.
Audrey and Raymond gave me the best help with the problems i had with the app, very helpful and i would definitely recommend
Fantastic app for upsells, with the super customer service team on hand, it makes all easier, SPl mention AUdrey for going the extra mile
this app is great also the support team is great i had queries regarding avada and the agent named HANA solved my queries in a glimpse thank you i appreciate the hardwork i will use avada from now on for my new stores
I recently had the pleasure of working with Hana from the Avada support team, and I cannot praise her enough for her exceptional assistance. Hana was incredibly patient and knowledgeable, guiding me through the intricacies of setting up my email marketing campaigns with ease. Her expertise and friendly demeanor made the entire process smooth and stress-free. I felt well-supported and confident in using the Avada platform thanks to her clear explanations and helpful tips. If you’re looking for top-notch customer support, Hana is a shining example of Avada’s commitment to excellence. Thank you, Hana, for all your help!
It was a pleasure to work with Audrey, thank for everything
Avada is such a nice application. I also love how active and loyal the support is. Shout out to Hana(a customer support) for being there when things got convoluted for me.
Avada is stress-free for real
Application very complete and helpful, a bit complicated to use, thank god i had Hana assisting me. She was amazing and went above and beyond to assist me. Great support. Thank you
Very helpful, good support
Thank you kevin.
Tiana and Hana are really kind, quick support and effective. Perfect app for email marketing.
excellent. very supportive. thank you so much lydia for your amazing support
Thank you
great for email marketing and customer service is 2nd to none. highly recommend
"Hana" what a great support. I cant understand how you people have the patience to help stupid people like me.. 10/10 stars!!
The app is great! The support is top-tier. Thank you Emily and Lydia for your great and fast help!
top Service, Mia will provide you with excellent assistance with your questions and problems
muito bom o suporte e a plataforma!
Your creativity continues, and you amaze me every time. I have abandoned the rest of the applications and now I rely only on your applications... Your work team is wonderful and the response is very fast, especially (((Hana))). You are really great and make things so much easier.
Hana really help me resolving my issues in the app. I'm happy with the support.
Hana was a great help!
I wanted to extend my heartfelt thanks and appreciation to your support advisor Kevin for his exceptional assistance today. As a representative of BOCAOUT WORLD, a world of fashion, Kevin promptly and efficiently helped me find a solution to an issue within seconds. His expertise and dedication truly made a significant difference in resolving our query swiftly, allowing us to continue delivering our best to our customers.
hye your support team hana is soo cooperative she is very helpfull
thank you
Thanks Hana for being helpful :)
It's an amazing app. The customer support is so helpful.