Avada Email Marketing & SMS

I've just added this app and it's easy. I had a couple of questions. The online chat was immediately available (important for me in Australia where I usually have to wait ages for a reply due to time zones) and Daisy was very helpful. My questions were answered in minutes. Thanks!

I set up the pop-up on shopify and noticed there was a teaser at the top left hand corner. I did not know where to go to remove it and contacted Ava live chat. Emily was really helpful and walked me through the steps to remove it. I also deleted the app cos after enabling the pop-up, there was a message on Shopify interface to say the app does not have customisable features, so i thought there was no way to remove the teaser and enable the pop-up using other triggers in the free version. She was a lifesaver! An area of improvement on the interface. It would have been helpful to somehow let the user know on the "Forms" landing page that the image was clickable and that you needed to click on it to get to the customisable features.

Great customer support!

First day using the app, setting up abandon email flow. It works well so far. Support was very fast and on-point. Thank you Abby

Absolutely love the interface and the pre-set workflows. Rainy has been fantastic with helping out and getting us going. Looking forward to getting this fully flying!

Hana, Done a great job. Her explaination is fine and very patient in handly customer. She helped me lot and worked together to sort out the problem, its amazing.Thank you so muchThanks

Not only does the app work really well, but the support is also really good. Hana in particular was very helpful. Can’t thank you enough!

Liz, you were great, got straight to the point with several solutions, I hope if I have an issue in the future you can help me again to the same high standard.

Perfect experience, I test it just now, they react quickly, and settled my problem, So great, I like it

I'm not very good at app management. Liz, from avada team, helped me a lot. He answered hundreds of my questions instantly, took action immediately, and helped me get rid of all the work that was weighing on me within 5 minutes. Thank you very much Liz.