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So far this app seems to be fantastic along with it's excellent customer service. Hana helped me numerous times with so many of my questions--and so efficiently. She has guided me to fix and accomplish so many things with ease. I highly recommend this app because of the service and help!
muito bom o suporte e a plataforma!
Amazing team. Always working so hard to help out. Love this company
Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.
Dear Herbs and Supplements' Store Owner,
Thank you for taking the time to share your feedback and we apologize for any frustration you experienced.
We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed.
You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign.
To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app.
If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app.
Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction.
Best regards,
Avada Support Team
Great customer service received from Lydia. I really appreciate, she took me through all the steps and explain everything to me. well done and keep it up. much appreciated.
Avada is easy to use and has lots of customization options. I've enjoyed working with it so far! Also, I worked with Esther is customer support and she fixed my issue very quickly. Wonderful app!
something wrong with the app it doesnt work but they told me and refund the money all good now
Great support !! Thank you Tiana for helping me with the popup set up. I'm looking forward to seeing results.
Really good support! Friendly, fast and always ready to help. Thank you Hana!!!
the support is really good and fast..Lydia was amazing ! and also the platform is easy to use.