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These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Dear Bienestar (world)'s Store Owner,
First and foremost, we sincerely apologize for the inconvenience and frustration this issue has caused you. We understand how critical it is for your forms and popups to function correctly and the impact it has on your conversion rates and sales.
We would like to clarify that no one from our team has changed the trigger rule for your forms. Our team is not authorized to make any changes to your account settings without your explicit authorization. We take such matters very seriously and always prioritize the integrity and security of your account.
Could you please confirm if everything is now functioning correctly? If there are any ongoing issues, we are here to help and resolve them as quickly as possible to ensure your app performs optimally.
Once again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance.
Best regards,
Avada Support Team
Really didn't work for me. Font on email was wrong, I asked them to fix it and it broke my automation
Dear CRK Store Owner,
Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with the font in your emails and the impact it had on your automation.
We understand how crucial it is for your email marketing to function smoothly, and we apologize for any inconvenience this has caused. Our team is currently investigating the issue to prevent similar problems in the future and to ensure that our support and updates meet your expectations.
Please let me know a convenient time for us to discuss this further, or feel free to provide any additional details that could help us address the problem more effectively.
We value your feedback and are committed to improving our service. Thank you for your patience and understanding.
Best regards,
Avada Support Team
used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once.
I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you schedule an email to be sent, it may not be sent on time, and may be four or five hours later than the time you set. The worst thing is that SMS delivery will also be delayed. If you set it to be sent at 8 pm, it may be sent at 1 am.Every time you ask, the customer service will explain that it is a technical reason.
Sometimes the button to send the test email disappears, sometimes integration with other app breaks, and by the time you discover it, months have passed.
I've had enough of the recurring problems, obviously this is not a mature app, and its technical errors may cause you to lose a lot of customers. by the way, there are also problems with email recognition. Many customer emails are identified as undeliverable, but Shopify's automatic emails can be sent to the customer's inbox.
Although it is cheaper than other apps, it has many shortcomings and I have to give up this app.
Many technical functions not working and often have to conctact support to have basic functions enabled
Dear StrongFood Team,
We're very sorry to hear about the technical difficulties you've been experiencing and the frustration it has caused. Our goal is to provide a seamless experience, and it’s clear that we’ve fallen short in your case.
We have sent you an email to follow up for further discussion. We would like to work closely with you to address these problems and ensure that all basic functions are enabled and working as expected.
Your feedback is invaluable to us, and we are committed to improving our service based on your experience.
Thank you for bringing this to our attention, and I look forward to resolving these issues for you.
Best regards,
Avada Support Team
Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.
Dear Herbs and Supplements' Store Owner,
Thank you for taking the time to share your feedback and we apologize for any frustration you experienced.
We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed.
You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign.
To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app.
If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app.
Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction.
Best regards,
Avada Support Team
Great help from Hana.
BUT
After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do.
Test failed -> App failed
No recommendation !
Dear Ahoi Marie's store owner,
We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised.
We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation.
Best regards,
Avada Support Team
Scam!
They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts...
Reporting them to Shopify for NAD
Hi there,
We're sorry to hear about your dissatisfaction with our pricing structure and any confusion it may have caused. We want to clarify how our pricing works and address your concerns directly.
Our Pro plan, priced at $16 per month, includes services for up to 500 contacts and allows for 12,000 email sends per month. While the phrase "unlimited contacts and emails sent" might be misleading, it refers to the fact that you can add as many contacts and send as many emails as you need, but additional fees apply once you exceed the included 500 contacts and 12,000 email sends. For more detailed information, please visit the following link: https://avada.io/pricing/.
We apologize for any inconvenience this misunderstanding may have caused and appreciate your feedback. If you have any further questions or need more clarification, please do not hesitate to contact us.
Best regards,
Avada Support Team
Hi after using it we needed to export ours 1885 contacts, Avada forced us to get their pay plan to get our own contact. This is simply a robbery.
Please dont dowload this app they will rob your email contacts
We also wrote an email to the shopify team to delete their app from the shopify appstore.
Thank you so much for a generous review of your experience with AVADA Email Marketing. Your feedback means a lot to us!
Don't hesitate to drop messages in the Live chat if you need help.
Have a nice day!
Jasmine
Still waiting a month and can not send sms msgs they keep saying i will notified with 48 hours... getting ridiculous......
now we are in january and still having ridiculous issues just spent 70 dollars for 3/4 of my sms to not be delivered. I am on the hunt for a different provider as of right now. I pay this place 63 dollars a month for nothing plus the sms fees waste of money
Hi there,
Daisy here from AVADA. I am sorry to hear your experience. I've checked it again and found SMS is working and sent perfectly from your account. Could you please check my follow up emails, we will assist you better to use our app if you get any trouble.
Hope to hear from you soon. Thank you so much!
This is an app that you think does the job, but in the background it ruins your theme.
The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.