Avada Email Marketing & SMS , 1.623 Rezensionen
trash app. They don't send out emails and thus ruin your campaigns. Even after waiting days, no solution. Horrible!
The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.
Very disappointed with Avado. I spent the time personalizing my emails to automatically send and it appeared that they were working on the issue, but they were not. Left me with no explanation or explanation.
Does not work, no support, no refund!
I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake.
The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%.
The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me.
In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience.
Better stay with the big reputable email marketing providers.
This is an app that you think does the job, but in the background it ruins your theme.
The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.
WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support
Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!
STAY AWAY!! Don't lose your time and money. It doesn't work well and on top of that it made me lose money and worse sales. The support is the worst I even seen.
Be very carefull here. I have just had the worst case scenario. Avada allowed more that 10.000 fake subscribers into the subscriber list. Then my monthly invoicing amount was tripled to more than USD 150 per month, without informing me and without being able to show me how the amount was calculated. In the process of deleting the fake subscribers, many of the real subscribers were deleted as well (approx. 1000 real subscribers). Now I am sending out a new campaign, but it's only send out to 23 og 2.400 subscribers. Everything build-up during four years is completely destroyed, but Avada still deduct more than 100 USD from my card every months. Please feel free to contact if you want this horrible story varified.
they spam my email for internal glitched emails every 5-10 minutes for a past 2-3 weeks, i contacting them every day to solve the problem. nobody care, never received any feedback from them. support is useless.
asked to provide contact of supervisor, to aware of the problem. guess what nothing.
they trashed our corporate email . i can't find any useful email from my customers because, they sent a tousand of email for a past 2 weeks.
want to delete this shit and forget . give you 24h