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Support from Lucy was amazing! Regarding the app though, my contact list had gone over 500 and so welcome emails had stopped sending. I've found out that this has been going on for about 6 weeks - it would have been good if I'd been notified of this as it has no doubt lost me sales.
Prakash was very helpful and assisted me well. I was having trouble navigating the app and he showed me how to use it.
We sincerely appreciate you taking the time to share with us your experience at AVADA. On behalf of our entire team, thank you for allowing us to support you.
All the best,
AVADA Support Team
Great app, supportive team! I like al the options and templates and they will also help you to remove the branding while using the free app!
Your kind words encourage us to continue doing our best to make sure every user's experience is a memorable one.
We would love to contribute more to your success. Let us know if you have any questions.
Regards,
AVADA Support Team
Avada is the great and best service providers for email and sms marketings. And also the assistant Jasmine who helped me with my request ✌
Had an issue with custom code and my sign up pop up. Hana was great and was able to fix my issue very quickly!
I had a great experience with the app. Everything is simple, from app design to features. Thank you Hana for all the wonderful support
Je suis vraiment très contente car Ester ma beaucoup et continue de m'aider pour lancer mes campagnes, j'adore cette application et je dis merci à Ester pour son soutien
I would give this app a good rating for their customer service! I am using this app to automate welcome email and newsletter subscription pop-up (available for free). Not sure how is the performance & what happens once I reach my contacts limit for the free plan yet but so far so good. I've had some problems creating the email and the agent on live chat (Jasmine) is super helpful!
Dear Karyan,
Thank you so much for your generous review. We will always try our best to keep on improving our services.
Whenever you need any help, please feel free to let us know.
On the occasion of New Year, wishing you happiness and luck.
Jasmine from AVADA
This app is very useful, so many features in one app. I had issue with abandoned cart recovery email and Esther help me out, quick response, friendly nature and helpful. Thank you team for great app. I love it.
hana was very helpful, customer satisfaction is really good I recommend Avada app to all shopify users