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I was having a problem with a Form and Candace was able to help me figure it out. The customer support is super responsive and nice. I Highly recommend any Avada product.
So far it's been pretty good, but there's been some issues with the subscription portion when I changed from simple to debut theme, but the support team team has helped us out on that the next day so that helped a lot. The support team is actually quite helpful, and responds quite quickly. For the free version you get to have a list of subscribers, but it doesn't sync to your shopify store, I have been informed for the pro version this happens though. One thing that could be improved is perhaps the template to enable collection of subscriber names or some customisation on that part? as not everyone has a friendly email. Besides that one thing to improve on would be the speed of when the teaser button appears, as of now it takes about 2-3 seconds to appear, it's not a big issue, but it does slow the store down slightly! I recommend this app!
Thank you for spending time leaving your review with our app. I really appreciate all of your feedback. About the sign-up form, we do support the First name/Last name/Phone field collector. I shot you an email so that I can show you where to find the configuration.
Regarding the teaser button of sign-up form, it will need 2 seconds to load since it is related to your app theme and will only be loaded after your page loaded. So I hope you can understand this.
So far your feedbacks are really helpful for us. Thank you so much and hope to talk more via email.
All the best,
Rainy
An application that really helps our marketing operations, and most importantly the fast chat support response (Esther) is very helpful, friendly.
Great Customer Support , Awesome App AVADA, Quick Response. I was extremely impressed by Hana. She Responded in less than a minute and solved my issue in no time. 10/10.
I recommend Lucy's customer service. I am the first time user and she has been very patient and helpful to me. I didn't know a lot of features and steps. She simply break it down for me.
By far the most economical email marketing app I have used which has all the features compared to other email marketing apps. The support is also amazing, especially Esther and Prakash who helped me immediately with a few problems I had faced straight away. Highly recommended.
Brilliant support from Candace.
There's a lot to learn but this is an extremely powerful app and extremely well priced compared to other apps.
i recomended this app, fast and best support,I have been working with avada for at least 3 months and I am very satisfied, they solved my problems very quickly. i hope to work together long time!
The app is very user-friendly and easy to navigate with good customization options. The customer service (Jasmine & Esther) is quick to respond and very helpful. I recommend using the app
Beautiful customer support. Thank you so much for the quick help!!! Very friendly and professional .