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Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.
Dear Herbs and Supplements' Store Owner,
Thank you for taking the time to share your feedback and we apologize for any frustration you experienced.
We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed.
You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign.
To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app.
If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app.
Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction.
Best regards,
Avada Support Team
I've had a couple questions on using this as the app is new to me. Support has been wonderful! Sunny was fast, efficient, and helped resolve my issue within 5 minutes. I am super happy so far, and I am glad that support is 24/7. I work odd hours and it's nice to know someone will be there when I need them
The perfect email app. I have worked with several platform but I really think this one is the best! Customer service is very good and super fast communication. I have been helped very quickly and very well by Emily, she has answered my questions well and quickly allowing me to move on quickly as well. In short top app
Esther was amazing helping me today. Easy program to work with.
I would highly recommand this App as it is easy to set up and straight forward. It automatically identifies options you might miss out in order to help improve your shop as much as possible. In case of difficulties or problems or simply questions, the outstanding support (in my case Hana) did an absolute great job! Thank you for the great service!
I am very pleased with the services offered by Avada. I have tried other services from them and they are excellent, especially if you are just starting out. They help you grow with many powerful tools. Thank you, Emily, for your assistance.
I unfortunately had a serious problem, as fake subscribers from Shopify suddenly invaded my account in Avada. But the team helped me out and the issue is now fixed to my great satisfaction. A special thank you to Liz from Avada service team
Great help from Hana.
BUT
After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do.
Test failed -> App failed
No recommendation !
Dear Ahoi Marie's store owner,
We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised.
We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation.
Best regards,
Avada Support Team
I needed help with something and Hana answered all my questions and assisted me with what I need thanks!
AVADA app stands out as one of the premier ecommerce solutions available, offering a plethora of features to streamline and enhance the online shopping experience. From start to finish, this app empowers users to design and customize their ecommerce stores with ease.
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Best Regards,
Best Buying Online Team, Bijay Khadka