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I'm not very good at app management. Liz, from avada team, helped me a lot. He answered hundreds of my questions instantly, took action immediately, and helped me get rid of all the work that was weighing on me within 5 minutes. Thank you very much Liz.
I downloaded this app for the abandoned cart function as well as getting started with email marketing. From the moment I added it, I've been receiving email marketing from AVADA, which I have pressed unsubscribe on repeatedly. After unsubscribing 4 times, I am still receiving their emails, which breaches national privacy laws. My experience with this software is terrible. Not to mention the terrible english throughout their platform, how can I expect them to carry out my email marketing respectfully if they aren't even treating me respectfully? I do not recommend, pick any other service. I'm also fairly certain that their reviews are fake, because I am shocked that every other customer is experiencing 5 star service, that's simply not true.
Hi there,
We are truly sorry for the not good experience you have gone through. About the follow-up emails from our site, this is the first time we heard about it and we are contacting our email server to check it right away. I would like to let you know that we will never want to breach the customers' privacy from our end. We understand that privacy and respect are must-follow when you do any kind of business.
I have shot you an email, please kindly give us a chance to talk more and make this sorted out as soon as possible.
Thank you so much,
Rainy from AVADA
Customer service is great! Hana has been wonderful. Im still working to create my automations and forms, so Im not sure how they will perform, but so far things are going well. Im hoping that I can be with Avada for the long haul. Thank you for all of your help!
Liz helped me very quickly and very competently. I haven't experienced service like this in a long time. The app itself is also great and works as it should.
LOVED that this app is free to use and that it's pretty comprehensive. We're using it mainly for the pop-up feature and it's really quick and easy to set up. I had a problem with my site at 11:00pm and there seems to be 24/7 support, which is an absolute lifesaver. I was communicating with Jasmine for over 45 minutes and she answered each and every single one of my questions with kindness and efficiency. Would definitely recommend this app!
Dear GetCultureox team,
We sincerely appreciate you taking the time to share your experience about service with the community and us.
Please get in touch if you need support anytime.
All the best,
AVADA support team
This app is awesome . I'm really greatful to have Jasmine today as she assisted me in very quick manner.
I have built 5 shopify sites over the last year and the online chat with this app is the BEST customer service i have ever had (you can imagine i have tried alot of apps) I asked the most silly questions when i couldnt even find a button or where things were and they stayed on the chat for over an hour and talked me through each page! Outstanding service! Thank you to Abby
Lots of great functionality for email marketing and easy to use. Excellent online support from Daisy!
fast and good service from sunny
Hana was very helpful and professional. Showed me how to change certain settings and did it very quickly! Thanks again, Hana!