리뷰 (1,952)

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4.9
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2025년 2월 20일

My experience with Avada Email Marketing was fantastic! Hana provided quick and helpful support, making everything so much easier.

I truly appreciate the great service!

Hype Trade GmbH B2B
독일
앱 사용 기간 2일
2025년 2월 20일

The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.

EDU Artsdistrict
미국
앱 사용 기간 8일
답글 Avada개 2025년 2월 21일

Hello EDU Artsdistrict Store Owner,

I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed.

After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now?

We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada.

Looking forward to your response!

Best regards,
Liz
Avada Support Team

2024년 12월 7일

I just installed the app and the app is wonderful. I was facing some issues and your chat support feature is really nice and timely. I talked with Jasmine and see answered all the queries quickly and effectively. I really loved her timely responses and the way she tried to understand what actual problems I was facing. If I get a chance, I would like to send flowers to her address as a token of love.

DooWoo
인도
앱 사용 기간 19일
2024년 12월 21일

This app is really great! It is both flexible and versatile, with a free plan perfect for getting started in email marketing. The customer service is exceptional: ultra responsive and always ready to help you quickly and efficiently. Special mention to Audrey, who supports users with great professionalism and kindness. I can’t wait to experience all the features Avada Email Marketing has to offer

Armonie Home
프랑스
앱 사용 기간 2일
2025년 2월 10일

Hana did it great with all my questions

BC Beauty and More
멕시코
앱 사용 기간 대략 1년
2024년 12월 10일

Hana is great, she was quick and easy to work with and answered all my questions.

Jessthechen
오스트레일리아
앱 사용 기간 9개월
2024년 12월 3일

Thank you Jasmine for all your help, very appreciated to get great support.

First Light Direct - Light Fittings and LED Light Bulbs
영국
앱 사용 기간 5개월
2025년 1월 5일

i loved the app. very helpful for my store. Hana was really helpful.

Soar N Style
인도
앱 사용 기간 19일
2025년 1월 3일

The app seems to be great so far! I had reached out to see if Shopify's default emails could be replaced, and Hana was very helpful in finding a solution. Can't wait to continue with them!

Trevit
캐나다
앱 사용 기간 1일
2024년 12월 9일

Great and quick Support from Hana! Thanks again!

ChillVet
벨기에
앱 사용 기간 3개월