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I downloaded this app for the abandoned cart function as well as getting started with email marketing. From the moment I added it, I've been receiving email marketing from AVADA, which I have pressed unsubscribe on repeatedly. After unsubscribing 4 times, I am still receiving their emails, which breaches national privacy laws. My experience with this software is terrible. Not to mention the terrible english throughout their platform, how can I expect them to carry out my email marketing respectfully if they aren't even treating me respectfully? I do not recommend, pick any other service. I'm also fairly certain that their reviews are fake, because I am shocked that every other customer is experiencing 5 star service, that's simply not true.
Hi there,
We are truly sorry for the not good experience you have gone through. About the follow-up emails from our site, this is the first time we heard about it and we are contacting our email server to check it right away. I would like to let you know that we will never want to breach the customers' privacy from our end. We understand that privacy and respect are must-follow when you do any kind of business.
I have shot you an email, please kindly give us a chance to talk more and make this sorted out as soon as possible.
Thank you so much,
Rainy from AVADA
Do not use this company. I have spent 15 mins on a web chat and they cannot tell me how much they will charge for my number of email contacts, just keep sending me the same pricing table which says 'additional fees' will be applied and I have to upgrade and use in order to find out how much these fees are!