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Great service! Tiana helped me with my issuse in a swiftly manner =)
Very helpful customer service. Got help right away, even on a Sunday. Liz got everything up and working for me, and I am very happy about it!
The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.
Hello EDU Artsdistrict Store Owner,
I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed.
After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now?
We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada.
Looking forward to your response!
Best regards,
Liz
Avada Support Team
An intuitive email marketing app with outstanding support!
Avada has proven to be an excellent choice for managing our email marketing campaigns. The interface is very intuitive and easy to use, even for those with little experience in the field. The wide range of features allows you to create professional campaigns in just a few steps, with useful tools for advanced automation and segmentation.
One of the app's standout features is its exceptional support team. I needed assistance to resolve an issue, and Audrey was fantastic: quick, professional, and incredibly helpful. Thanks to her, everything was resolved in no time!
I highly recommend Avada to anyone looking for a reliable solution and a customer support team that truly makes a difference.
This app is really great! It is both flexible and versatile, with a free plan perfect for getting started in email marketing. The customer service is exceptional: ultra responsive and always ready to help you quickly and efficiently. Special mention to Audrey, who supports users with great professionalism and kindness. I can’t wait to experience all the features Avada Email Marketing has to offer
I have been using this app for the past one week now . Best thing for me is that it has a very detailed and easy to understand workflow that gives great control , beautiful ready made forms and automations to choose from . Since I installed it , my subscriptions have risen quite a bit but most important is their customer support .. very patient and thorough . They really try to understand the issue and resolve it for you .. and the plans rates are quite reasonable compared to other apps . So far it has been great going and hopefully i can continue.
Really didn't work for me. Font on email was wrong, I asked them to fix it and it broke my automation
Dear CRK Store Owner,
Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with the font in your emails and the impact it had on your automation.
We understand how crucial it is for your email marketing to function smoothly, and we apologize for any inconvenience this has caused. Our team is currently investigating the issue to prevent similar problems in the future and to ensure that our support and updates meet your expectations.
Please let me know a convenient time for us to discuss this further, or feel free to provide any additional details that could help us address the problem more effectively.
We value your feedback and are committed to improving our service. Thank you for your patience and understanding.
Best regards,
Avada Support Team
24時間対応してもらえるのはありがたいです。最近は簡単な日本語でも対応してもらえます。専門用語が多いと難しいこともあります。
gmailなどの規約が変更になる時には、こちらから依頼する前に対応してくれているとより良いサービスだと感じます。
今回はmiaさんが対応してくださいました。
I would not recommend it because every time I send out a campaign we lose more subscribers. I asked about a customer sender's domain but I was referred to setting up different emails for marketing and transactions.
App can get really slow sometimes but all the features I need are there and for free! The support has been great and they have assisted me in a timely manner every time I have needed them, Shout out to Lydia! She was a big help getting started on the app.
