Avada Email Marketing & SMS

Je suis vraiment très contente car Ester ma beaucoup et continue de m'aider pour lancer mes campagnes, j'adore cette application et je dis merci à Ester pour son soutien

Some issues at the beginning but support helped within seconds and I am 100% lucky for now. 5 stars :-)

This app is very useful, so many features in one app. I had issue with abandoned cart recovery email and Esther help me out, quick response, friendly nature and helpful. Thank you team for great app. I love it.

I have had a great experience with Avada so far. Rainy was ever so helpful with things I couldn't work out due to not being tech-savy. Lucy from AVADA has also just helped me with such quick, prompt kind service. Thank you both Rainy and Lucy for you're wonderful service! Great to know they are always there to help when in need.

I recently started using the Avada Email for my online store, and I must say, I am extremely impressed with the level of customer service provided by their team. In particular, Abby has been an incredible support throughout the entire process.

Abby's communication skills are truly outstanding. She efficiently responds to any query or concern with clarity and a helpful attitude, making it a breeze to get the support that I need. In an era where customer service can be lacking, Abby's dedication and professionalism are truly refreshing.

The Avida Email Shopify App itself is a game-changer for my e-commerce store. Their templates and the user-friendly interface and email automation features have saved me valuable time, allowing me to focus on other essential aspects of my business.

If you are looking for an efficient and powerful email marketing tool for your Shopify store, look no further than Avada Email.

They are the best. CS is very responsive. Liz is very helpful and she gave me informational tips on using avada to track my customers tracking info. I love this app as I am working on email and SMS marketing as well. Highly recommended!!

Une application gratuite et vraiment pratique et géniale. Et surtout merci beaucoup à Hana pour son aide.

Does not work, no support, no refund!

I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake.

The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%.
The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me.

In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience.

Better stay with the big reputable email marketing providers.

The app is easy and straightforward to use, Jasmine was very quick to answer any queries I had which I found quite helpful.

I am a new user to the app. I had so many questions. Daisy was incredibly patient and helpful. She saved me so much frustration. Thank you so much