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Liz from Avada team was so helpful to inform me with charges that i don't know. Also she activate my free 12,000 free emails. Thank you Liz.
muito bom o suporte e a plataforma!
I would recommend this ad to just about anybody I’m in it. They were courteous kind, and help me with everything I needed and I really think him appreciate him very very very much. Thank you, John Robert Smith.
I really loved the app workflow. It is very user friendly, with GENEROUS amount of emails and costumers, and with REASONABLE paid plans. Also the team is so professional, especially the support team who is available 24/7. Esther is actually a very supportive and helpful costumer service agent. Cheers to her.
WOULD DEFINETLY RECOMMEND THE APP !
I had the pleasure of working with Audrey from the Avada customer support team, and I couldn't be more satisfied with the service I received. Audrey was incredibly patient, professional, and quick to understand my issue. She went above and beyond to ensure everything was resolved efficiently. Her friendly attitude and thorough knowledge made the whole experience smooth and stress-free. I truly appreciate her dedication to helping customers, and I will definitely recommend Avada support to others, thanks to Audrey's outstanding assistance
Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.
Dear Herbs and Supplements' Store Owner,
Thank you for taking the time to share your feedback and we apologize for any frustration you experienced.
We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed.
You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign.
To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app.
If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app.
Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction.
Best regards,
Avada Support Team
Hana was absolutely amazing and provided excellent customer service support. She quickly resolved my issue and helped me greatly with my automations. Thank you!
Really good app and great customer support (thanks Hana for your help!)
Hana was a great help!
Esther was amazing helping me today. Easy program to work with.