Avada Email Marketing & SMS

This software is easy to operate and has detailed tutorials. Even if there is a problem, the customer service responds quickly and attentively. If you want this kind of plug-in, you can consider it.

Esther was amazing solving an issue in my store that was not even related to AVADA app. Thank you for your quick and effective response.

Very helpfull team everytime you need. And the most completed app. Exactly what I was looking for. Recommend it for sure.

Prakash exceptional customer service skills exceed expectations, leaving customers satisfied and happy.

Does not work, no support, no refund!

I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake.

The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%.
The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me.

In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience.

Better stay with the big reputable email marketing providers.

Amazing app very easy and straight forward with tons of function on the free plan alone that blows paid competition out of the water. The support chat is second to none. Highly recommended!

The customer support was very quick and helpful. Emily went above and beyond and noticed one thing I didn't. I appreciate her quick response and helpfulness!

I used the notification popup by AVADA and it works like charm. It helps collect substential traffics to my landing page. Thank Abby for your quick help too. Always amazing customer support!

Quick response from the support. Emily solved the issue at no time. Will recommend to go with Avada.

Hana provided outstanding customer service she really made the process seamless by providing great service and being patient with me as a new user. So very thankful for the opportunity to work with an amazing support team that values the overall customer experience. Thank you Hana!!!