Avada Email Marketing & SMS

I've just added this app and it's easy. I had a couple of questions. The online chat was immediately available (important for me in Australia where I usually have to wait ages for a reply due to time zones) and Daisy was very helpful. My questions were answered in minutes. Thanks!

I set up the pop-up on shopify and noticed there was a teaser at the top left hand corner. I did not know where to go to remove it and contacted Ava live chat. Emily was really helpful and walked me through the steps to remove it. I also deleted the app cos after enabling the pop-up, there was a message on Shopify interface to say the app does not have customisable features, so i thought there was no way to remove the teaser and enable the pop-up using other triggers in the free version. She was a lifesaver! An area of improvement on the interface. It would have been helpful to somehow let the user know on the "Forms" landing page that the image was clickable and that you needed to click on it to get to the customisable features.

Love the pop up I created using this app. Prakash was super helpful! I was having some trouble and he was quick to assit.

First day using the app, setting up abandon email flow. It works well so far. Support was very fast and on-point. Thank you Abby

Absolutely love the interface and the pre-set workflows. Rainy has been fantastic with helping out and getting us going. Looking forward to getting this fully flying!

Not only does the app work really well, but the support is also really good. Hana in particular was very helpful. Can’t thank you enough!

Liz, you were great, got straight to the point with several solutions, I hope if I have an issue in the future you can help me again to the same high standard.

Perfect experience, I test it just now, they react quickly, and settled my problem, So great, I like it

I downloaded this app for the abandoned cart function as well as getting started with email marketing. From the moment I added it, I've been receiving email marketing from AVADA, which I have pressed unsubscribe on repeatedly. After unsubscribing 4 times, I am still receiving their emails, which breaches national privacy laws. My experience with this software is terrible. Not to mention the terrible english throughout their platform, how can I expect them to carry out my email marketing respectfully if they aren't even treating me respectfully? I do not recommend, pick any other service. I'm also fairly certain that their reviews are fake, because I am shocked that every other customer is experiencing 5 star service, that's simply not true.

Customer service is great! Hana has been wonderful. Im still working to create my automations and forms, so Im not sure how they will perform, but so far things are going well. Im hoping that I can be with Avada for the long haul. Thank you for all of your help!