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I used two of their plugins and they are very easy to use. Even if I only use the most basic functions, the customer service still tries to solve it for me. It deserves five stars, not a lie
Esther has helped me loads during this onboarding process. Would definitely recommend this app to others
Thank you so much for your review!
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best regards,
AVADA support team
Easy to use, and the customer service from Hakeem was top tier. He quickly helped me verify my account so that I could get all of the benefits that come with having AVADA
We’re blown away by your kind words! We’re sure that the whole community would like to hear your detailed review of our app. Thanks again, and have a great day!
Best,
AVADA Support Team
great customer service from Lucy promptly responded and solved our problems
highly recommended
Love this tool
非常好用，模板非常多，而且客服小姐非常友善，一直幫我完成難處理的問題-Liz ............................................................................................
Best Email Marketing App. And their support team is no 1. I got support from one lady named Jasmine and she done her job perfectly!
I've just added this app and it's easy. I had a couple of questions. The online chat was immediately available (important for me in Australia where I usually have to wait ages for a reply due to time zones) and Daisy was very helpful. My questions were answered in minutes. Thanks!
I set up the pop-up on shopify and noticed there was a teaser at the top left hand corner. I did not know where to go to remove it and contacted Ava live chat. Emily was really helpful and walked me through the steps to remove it. I also deleted the app cos after enabling the pop-up, there was a message on Shopify interface to say the app does not have customisable features, so i thought there was no way to remove the teaser and enable the pop-up using other triggers in the free version. She was a lifesaver! An area of improvement on the interface. It would have been helpful to somehow let the user know on the "Forms" landing page that the image was clickable and that you needed to click on it to get to the customisable features.
Absolutely love the interface and the pre-set workflows. Rainy has been fantastic with helping out and getting us going. Looking forward to getting this fully flying!
Not only does the app work really well, but the support is also really good. Hana in particular was very helpful. Can’t thank you enough!