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Very informative and the rep was knowledgeable and pleasant...I looked into another app called mail chimp but I'm glad I decided to go with this app.
My issue was resolved quickly. Jasmine, the customer service agent, and Tony, the developer, were both great! Thanks!! I also was helped by Prakash and he was great too.
Great app for marketing using email i love it ......................................................
Hello,
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Please feel free to drop a message whenever you need our support.
We look forward to serving you again soon!
Daisy
great support and fantastic customer service team. I liked it a lot. They are very responsive and simple app
It's my first time using this app and I can tell that it's not that easy as I expected, but the team (Lydia) is very helpful and all my issues have been solved!
After installing the app, I reached out to their support to get help with some points and they were very helpful and after every question they answered they directly asked me to leave a review. Which I refused until I complete using the app. The app has rich functions and solves many issues I have but after few weeks every time I contact their support for a simple question they just ignore it and keep me waiting . Now while I'm writing this reviews chatting with Emily and asked her how long does it take to approve Whatsapp API access? simple question right? until now I'm waiting around 5 minutes for her to answer me and tell me: "About that part, I need to check with my developer" it seems to me a very long time to wait around 5 minutes to get that simple answer. Last week I chatted with Hakeem from their support and asked him for how to add an abandoned product URL to the SMS messages and he left me waiting for over 10 minutes! it seems to be very rude and unprofessional behavior from their support. Hope a supervisor will see this review and do some steps to correct this and make the representatives answer questions in a timely manner.
Hi,
This is Daisy, customer service manager at AVADA. Thanks for your feedback as that helps us improve the service better for you and other customers.
I see that you have recently submitted a request to send WhatsApp automation by your own sender. WhatsApp requires all companies to verify their Facebook Business Manager account. Average processing time by Facebook are 3-7 business days, but in some regions this can take up to 4 weeks: https://prnt.sc/pXUTSul77WWb
However, while you are waiting for the approval, we can help you use our shared sender to send WhatsApp automation messages.
I totally understand that time matters. You and our valuable customers deserve the best support with questions answered in a timely manner.
I am so sorry for the experience and the person in charge including Emily and Hakeem already took their responsibility for the actions! I have just sent you a follow up email just now. Please help me check the mailbox so we can continue assisting you.
Best regards,
Daisy
I'm thrilled to write a fantastic customer review for Hana, who went above and beyond to assist me during a recent customer service interaction. Hana's dedication to resolving my issue was impressive, and I couldn't have asked for a better experience.
I would 100% recommend Avada for not only its features but the customer service is amazing.
Very easy to use, and with customer support anything is possible. Much better system when compared to mailchimp. Hana provided excellent customer service.
Its very easy and support quickly reply
Thanks Tiana
Just setup the Avada Email Marketing tool for my website. The team was super helpful and prompt to resolve all the queries I had. Even though i just started with the free plan but the support team was there to my help 24/7.
I had to mention Hana and Tiana from support team who have championed the art of helping customer. Thank you so much guys.
Hopefully I will be on a paid plan soon. :-)