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I love the app and love chatting with customer service in the chat. They are always available everytime. Need help. Candace is one of my fave! She does an amazing job helping me with all my questions and is always patient with me. I cannot recommend the Avada app enough for everyone.
I chose this app mainly because of price, as my business and store is new. However, I'm glad I picked them. For a beginner, it has been easy to set up and customize things that I want. However, the biggest positive has been their support team. I've ran into multiple roadblocks while testing my site, and they have responded and helped me fix every issue VERY QUICKLY. The customer service from their help team has been tremendous!
HELPFULL AND KIND .
Hana from the live support was very helpful. Sorted out the needs in a minute. Great app & customer support.
As soon as I start typing, a customer service rep is right there live. Rainy really helped me out to see I needed to set some stuff up that I missed. Great app!!
The app has great functionalities and it is very easy to use. I have used other apps for marketing before and this is much cleaner and easier to use...which saves us a lot of time. Also, customer care is great...and has been proactive in offering to help, with Jasmine for example.
Love the automation and all of the workflows that are offered. The technical support has been great! Along with fixing my issues, they also offered some great advice for improving my workflows.
very helpful support, Liz answered all my smart and stupid questions. thank you for your time.. ciao
Good customer support from Liz. Very quick response time and keeps you up to date on matters. Still waiting to test certain features on the trail version.
They are simply the BEST!! If you need something fixed, consider it DONE! Job well done, per usual!! :)