Avada Email Marketing & SMS

I tried to take it for a test spin before committing to a paid plan. Tried twice and both times it wouldn't send.

Customer service explained the issue, but it's just not a good fit for me and I feel like it needs some improvement.

Prakash and Juliana are great though and very pleasant to chat with.

I used two of their plugins and they are very easy to use. Even if I only use the most basic functions, the customer service still tries to solve it for me. It deserves five stars, not a lie

It's fine. You can get help form the support anytime you need (as Jasmine helped me) but it has happened a few times that I needed help, because something didn't work

Esther has helped me loads during this onboarding process. Would definitely recommend this app to others

Most everything I attempted to do during installation and configuration resulted in a Support intervention and subsequent escalation. In one instance, learned that my store was "magento" version so this Avada feature (inserting dynamic images in email template) won't work. Yet selecting the widget somehow remains a selectable option. Too many "delete cache & cookie" responses from support meaning that F/E devs have done a terribad job of cache management on the client side resulting in a lot of data-presentation issues. Example: information displayed on your dashboard is not current or accurate compared to what Avada Support is seeing at that same time. Sorry/Not-Sorry but had to move on to a new product evaluation.

Easy to use, and the customer service from Hakeem was top tier. He quickly helped me verify my account so that I could get all of the benefits that come with having AVADA

great customer service from Lucy promptly responded and solved our problems
highly recommended
Love this tool

非常好用，模板非常多，而且客服小姐非常友善，一直幫我完成難處理的問題-Liz ............................................................................................

Best Email Marketing App. And their support team is no 1. I got support from one lady named Jasmine and she done her job perfectly!

Outstanding service, i was having issues understanding a few things but Hana helped me figure it all out within minutes. Always nice to know that what ever issue you have when working with a new app that you'll have someone to help you work it all out.