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It was Saturday when I have time most to work on my Shopify online store and of course I have most questions. I had doubt to start chatting and getting right answers because it was weekend. However, Abby responded and swiftly solved my problem. Also, I had the free plan (hasn't upgraded to a paid plan then), but still Abby's response was fast and direct to the point! Thank you Abby and I am now ready to commit to the app and expand my email campaign further to expand my store.
An intuitive email marketing app with outstanding support!
Avada has proven to be an excellent choice for managing our email marketing campaigns. The interface is very intuitive and easy to use, even for those with little experience in the field. The wide range of features allows you to create professional campaigns in just a few steps, with useful tools for advanced automation and segmentation.
One of the app's standout features is its exceptional support team. I needed assistance to resolve an issue, and Audrey was fantastic: quick, professional, and incredibly helpful. Thanks to her, everything was resolved in no time!
I highly recommend Avada to anyone looking for a reliable solution and a customer support team that truly makes a difference.
Amazing service! The support team was very professional and guided me through the entire setup process. They provided clear instructions and valuable recommendations to ensure everything works smoothly. I truly appreciate their help. Highly recommend!
The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do.
Hello EDU Artsdistrict Store Owner,
I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed.
After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now?
We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada.
Looking forward to your response!
Best regards,
Liz
Avada Support Team
Sonny was a great help! Super fast, efficient and friendly service! A+++++++++++++++++++
Great product and customer support team! Usually online and super helpful. My latest interaction was with Hana, she was friendly, responsive, and quickly helped me resolve the issue I was having. I'd recommend Avada for anyone looking for a solid email marketing solution.
They are very fast in responding inside the live chat session with 24/7 support. Also helping in things that are complicated for me making my life easier. Literally cheap and don't need to purchase a plan to talk to there support team unlike other email services i installed. 5 stars all the way!!!!!!!!!!!!!!!!!!!!!!!
Customer support was quick and easy Sonny did was clear and fast in their work.
So far so good. they are helpful. Special thanks to Hana who is helping me send out my first blast
This is a hidden gem. The support team is very helpful and responsive as well. I had help from Hana, she was excellent. I have no idea how email marketing works but she held my hand through the whole process