Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable templates, automation workflows, and segmentation options, which have reportedly improved engagement and conversion rates. The mobile-friendly design is a plus. Customer support, particularly representatives Hana, Esther, and Jasmine, are praised for their prompt and professional service. The free plan, automation features, analytics, and reporting tools are highly valued, making the app a good choice for new businesses and offering good value for money.

October 10, 2023

The app has been pretty good. I had some issues with some parts of it but Hana was really thoughtful and helped me out with everything I was needing. She was very kind in the process as well; I would recommend this app.

Kathy's Floral Designs
United States
6 months using the app
November 3, 2023

I've been using it for a few days and it has been great till now. I had a problem with the pop up after updating the theme and Esther from customer support helped me and solved in no time and was very friendly. Highly Recommend.

Zandaland Stationery
United States
8 days using the app
October 23, 2023

Was facing issue with integration of Avada Email Marketing app with Review App.

Thanks for timely & quick support from Lydia from Avada.

QYMEX
Support Team

QYMEX
India
3 months using the app
October 16, 2023

⭐⭐⭐⭐⭐
I recently had the pleasure of using Avada's Email Marketing & SMS service, and I must say, it was nothing short of exceptional. The platform is intuitive, feature-rich, and offers great flexibility for businesses looking to strengthen their email and SMS marketing campaigns.
A special shout-out goes to Hana from the support team. I encountered a challenging issue, and she was prompt, patient, and highly knowledgeable. Her dedication to resolving my problem truly stood out, and it’s clear she takes great pride in ensuring customer satisfaction. It’s not just about having a great product – having an outstanding support team makes all the difference. Thanks to Hana, my experience with Avada has been seamless and pleasant.
Highly recommend Avada Email Marketing & SMS to anyone looking for a comprehensive solution paired with excellent customer service.
Cheers to the Avada team and a big thank you to Hana for her impeccable support!

Memelix
Italy
20 days using the app
December 31, 2023

Emily was a great help! She was very fast and made sure I was well taken care of.

3Bratz Creations
United States
About 2 hours using the app
November 6, 2023

I recently had the pleasure of interacting with a customer service representative named Emily, and I must say that my experience was nothing short of exceptional. Her level of professionalism, patience, and dedication truly stood out, and I felt compelled to share my positive encounter.

PawpyChoice
Japan
About 1 month using the app
December 12, 2023

Avada has great apps and their customer service is great. Especially Lydia has been really helpful and professional

ErgoEyes
Finland
About 3 hours using the app
December 1, 2023

very satisfied with Jasmine's help, she solved my problem very quickly THX

SOUVET'MAN
France
6 days using the app
November 14, 2023

I've had a couple questions on using this as the app is new to me. Support has been wonderful! Sunny was fast, efficient, and helped resolve my issue within 5 minutes. I am super happy so far, and I am glad that support is 24/7. I work odd hours and it's nice to know someone will be there when I need them

The Stylish Stitcher
United States
About 7 hours using the app
November 8, 2023

Avada Email Marketing & SMS is a user-friendly app with a great set of features for effective marketing. Emily from customer support deserves a shoutout for her quick and helpful assistance. Solid choice for marketers!

My Store
Sweden
4 days using the app