Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

November 27, 2023

Hi, this is my first day using Avada. But the customer service has been great so far. Agent Jasmine helped me and walked me through a portion of the onboarding process I had questions about. She was very helpful and nice and assisted me very quickly. I appreciated that! I give 5 stars for customer service so far. Thank you!

Wi-Fi & A Dream Motivation Merch ™
United States
About 24 hours using the app
November 12, 2023

Avada is very thorough and their customer service team is excellent. When I have an issue, Emily resolves it quickly and responds with detailed responses to my questions and screenshots.

Hakka Brothers Corp
United States
5 months using the app
February 25, 2024

Super App funktioniert einwandfrei und der Support (Hana) sehr hilfreich und Kompetent!

Hypeworld
Germany
About 16 hours using the app
October 23, 2023

Lydia was excellent today. Helped me set up my customer welcome email with coupon. Very clear and patient with me. Thank you!

Ceejaies
United Kingdom
7 months using the app
December 16, 2023

Very good attention from "Hana" and super fast solutions, very good app

Lockedbrand
Chile
4 days using the app
Edited December 8, 2023

Customer support response was incredibly fast and also, they provided me with a very effective and fast solution, thanks Prakash! I use the app to create Pop-ups and email campaigns

Rev Works
Mexico
3 months using the app
March 11, 2024

i can

Brilliantcycles
China
1 day using the app
November 25, 2023

While setting up the forms and flows Hana helped a lot to me the customer service is great overall and the app is easy to navigate around and set up

Glitzy Glam
Türkiye
3 days using the app
December 13, 2023

So far this app seems to be fantastic along with it's excellent customer service. Hana helped me numerous times with so many of my questions--and so efficiently. She has guided me to fix and accomplish so many things with ease. I highly recommend this app because of the service and help!

DOLLY POP NAILS
United States
About 2 hours using the app
November 14, 2023

Emily provided excellent customer service, professional, attentive, and went above and beyond to assist me. Thank you Emily!

IFCO Hong Kong
Hong Kong SAR
3 months using the app