Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

November 24, 2023

Emily Thank you For Your Service

fun,fast,better for you and recommend

FullOffStuff
Slovenia
20 days using the app
December 3, 2023

Love the app and their customer support. They were available within 5 minutes and helped me with all my questions.

TheContenti
Netherlands
About 13 hours using the app
October 4, 2023

It was my first time using this app, and it was easy to navigate, but what stood out for me was the exemplary customer service by Liz! She has helped me with everything. It is the first time I have had such help. I have found the perfect app for my email marketing. Thank you!

LifeWithTess
Kenya
4 months using the app
November 20, 2023

Great to know more about this, Thank you for your support, Esther.

Bo's Coffee
Philippines
14 days using the app
Edited April 13, 2024

Another great app by Avada. I've been using this app for a couple of months and have found their support very responsive. Both Hana and Audrey have helped me on a number of occasions.

Started out with the free plan and have since moved over to pro. The price is very reasonable. So far so good!

Neon Sunrise
Australia
8 months using the app
March 11, 2024

brilliant highly reccomend

Sparklymelts
United Kingdom
About 14 hours using the app
Edited January 21, 2024

abby is very helpful

Blue Rose
United Kingdom
3 days using the app
October 10, 2023

The app has been pretty good. I had some issues with some parts of it but Hana was really thoughtful and helped me out with everything I was needing. She was very kind in the process as well; I would recommend this app.

Kathy's Floral Designs
United States
6 months using the app
Edited November 1, 2023

I never had a better support experience like this. Hana is beyond amazing. She did everything for me. I am beyond satisfied. 10 stars and 5 is not enough.
Thank you sooooo much. You are the best :) We just finished and I am so happy with what she did for me. You can't see this every day. She is one of a kind.
Today is November 1 I chat with Emily and this is another customer support beyond amazing. Love this app. Thank you

Milena Los Angeles
United States
30 days using the app
October 16, 2023

⭐⭐⭐⭐⭐
I recently had the pleasure of using Avada's Email Marketing & SMS service, and I must say, it was nothing short of exceptional. The platform is intuitive, feature-rich, and offers great flexibility for businesses looking to strengthen their email and SMS marketing campaigns.
A special shout-out goes to Hana from the support team. I encountered a challenging issue, and she was prompt, patient, and highly knowledgeable. Her dedication to resolving my problem truly stood out, and it’s clear she takes great pride in ensuring customer satisfaction. It’s not just about having a great product – having an outstanding support team makes all the difference. Thanks to Hana, my experience with Avada has been seamless and pleasant.
Highly recommend Avada Email Marketing & SMS to anyone looking for a comprehensive solution paired with excellent customer service.
Cheers to the Avada team and a big thank you to Hana for her impeccable support!

Memelix
Italy
20 days using the app